Remote Financial Services Technical Lead

Description:

• The Financial Services Technical Lead is a functional and technical expert consulting with customers on implementing ServiceNow’s Financial Services Operations (FSO) solutions based on best practices for Banking and Insurance.
• The role focuses on solving relevant customer challenges, providing support during sales cycles, and advocating for customer needs within ServiceNow.
• Responsibilities include serving as the primary technical point-of-contact for projects, ensuring quality of work delivered by the technical team, and defining technical solutions aligned with client business problems.
• The position involves understanding customer requirements, translating them into high-quality technical solutions, and delivering them to clients.
• The lead will write/estimate stories, monitor developer work, and own overall quality and delivery of development.
• The role includes leading technical onboarding efforts with new clients and delivering purchased development artifacts and documentation.
• Collaboration with the engagement manager to monitor for scope creep and resolve critical path technical issues is essential.
• The lead will mentor developers and technical consultants on design standards and best practices, and research technology partner solutions for client integration.
• In pre-sales, the lead will assist with scoping service engagements and contribute to whitepapers and webinars.
• The role requires engaging with ServiceNow product teams on new offerings and providing feedback on new features.
• The lead will contribute to the improvement of Delivery Services processes and help define goals for the Customer and Industry Workflow Practice for Financial Services.

Requirements:

• Candidates must have at least 8 years of consultation and/or configuration experience related to implementing complex technologies, preferably ServiceNow Customer and Industry Workflow Solutions.
• A minimum of 5 years of experience in developing enterprise architectures and technical roadmaps with integrations is required.
• Strong understanding of the financial services industry, including system architecture, security, and compliance requirements, is essential.
• Demonstrated ability to influence and consult senior leaders in large organizations is necessary.
• Candidates should have experience creating implementation design artifacts and conducting solution presentations.
• Strong capabilities in engaging audiences and project management are required.
• The ability to communicate complex concepts using visualization and modeling aids is important.
• A passion for studying new technologies and functionality is expected.
• Required ServiceNow certifications include Certified System Administrator and Certified Application Designer, to be obtained within the first 30 days.
• Additional certifications must be achieved within specified timeframes, including Certified Implementation Specialist for Customer Service Management and Field Service Management within the first 90 days.

Benefits:

• ServiceNow offers a flexible work environment, allowing employees to work remotely.
• The company values inclusivity and encourages candidates from diverse backgrounds to apply.
• Continuous learning and professional development opportunities are provided, including the pursuit of new accreditations and certifications.
• ServiceNow is an equal opportunity employer, ensuring fair consideration for all qualified applicants.
• The company strives to create an accessible and inclusive experience for all candidates, offering accommodations as needed.