Description:

The Front-end Engineer will research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
The role involves responding to customer inquiries and assisting in troubleshooting and resolving challenges.
Standard procedures must be followed for the proper escalation of unresolved issues to the appropriate internal teams.
The engineer will provide prompt and accurate feedback to customers.
It is essential to ensure proper recording and closure of all issues.
The engineer will document knowledge in the form of knowledge base tech notes and articles.
Following the Service Level Agreement (SLA) for issues with respect to severity is required.

Requirements:

Candidates must have 1-2 years of proven experience in a heavy customer focus position involving technical knowledge of a company's products and services.
Knowledge of JavaScript, HTML, CSS, REST API, and JSON is required.
In-depth knowledge of the product that the technician is supporting is necessary.
Strong problem-solving skills are essential for this position.
Excellent client-facing skills are required.
Candidates must possess excellent written and verbal communication skills.
Comfort in working with and assisting others through company help desk software, such as Zendesk or other case management software, is necessary.

The position offers the opportunity to work in a fun yet challenging work environment.
Increasingly values diversity and inclusion, which are seen as foundations for a lasting, incredible culture.
The company emphasizes the importance of achieving a balance between work and life.