Remote Future Openings: Software Engineer

Description:

• Help Scout is seeking future openings for Software Engineers to join their fully remote team.
• The company has been operational since 2011 and serves over 12,000 businesses with its customer support platform.
• As a Software Engineer, you will work on scalable and cost-effective solutions that meet the evolving needs of the business and its customers.
• You will collaborate with engineers, project managers, and designers in an engineering team of about 50 people.
• The role involves participating in key decisions regarding implementation, testing, backlog prioritization, code reviews, and architectural decisions.
• You will provide engineering support focusing on performance, security, and usability to enhance customer experience.
• The ideal candidate should enjoy building elegant solutions and tackling both customer and product-oriented problems.
• Help Scout develops in Java, Kotlin, JavaScript, and PHP, leveraging technologies such as Spring Boot, AWS, Redis, RabbitMQ, Aurora MySQL, PostgreSQL, and MongoDB.

Requirements:

• Candidates should be motivated by creating software that helps people deliver outstanding experiences.
• You must be friendly, collaborative, and humble, with a readiness to tackle complex challenges and confidence in your abilities.
• Emphasis on personal growth and constructive feedback is essential, as is the belief in improving both yourself and the team.
• Strong communication skills are required to engage empathetically and collaboratively with both engineering and non-engineering stakeholders.
• You should have a thoughtful and flexible approach to mentoring and guiding decisions, ensuring codebases are improved.
• Experience or adaptability to remote-friendly work is necessary, as the company operates fully remotely.

Benefits:

• Help Scout offers a competitive salary range of $126,000-$168,000 based on a competency-based approach and national market data.
• The company provides healthcare coverage and wellness resources to support employees and their families.
• Help Scout has a remote compensation philosophy, ensuring equal pay regardless of geographic location.
• The company is committed to diversity and inclusion, providing accommodations or adjustments during the recruitment process as needed.