Remote Game Services Engineer - Customer Ops

Description:

• Pragma is a company focused on supporting healthy online communities by creating a backend game engine that provides services and tools for game studios to launch live-service games.
• The role of Game Services Engineer involves ensuring the seamless integration and success of game studios using the Pragma Platform.
• The engineer will engage with game studios globally, utilizing curiosity, collaboration, and engineering skills to drive their success.
• Responsibilities include onboarding new studios, tracking their progress towards technical goals, and acting as a subject matter expert on Pragma.
• The engineer will advise customers on new features, develop pre-sales demos, and communicate studio usage to the team.
• Mentorship of new team members on the implementation of the Pragma Platform is also a key responsibility.

Requirements:

• Strong communication skills are required to explain complex technical topics simply and facilitate collaboration with diverse customers.
• Development experience integrating with backend services, particularly game platforms, is essential.
• A deep empathy for game developers and a desire to collaborate with them to solve problems is necessary.
• A customer-oriented mindset that prioritizes problem-solving is crucial for this role.
• Experience in game development, service development, or working with game engines like Unreal and Unity is required.

Benefits:

• The position offers a remote-first work environment with semi-annual in-person meetups.
• Competitive pay is provided to employees.
• The company covers 100% of medical, dental, and vision insurance for primary policyholders, and 80% for eligible dependents.
• A 401(k) retirement plan with company matching is available.
• Employees enjoy flexible vacation policies.
• Remote-friendly perks include monthly snack deliveries.
• Paid parental and family care leaves are offered.
• Long-term and short-term disability coverage is provided.