Description:

TTEC Digital is seeking a Presales Solutions Architect with experience in Google GCP, CCaaS, or UJET to join their dynamic GTM team.
The role involves collaborating with external clients to design and implement conversational speech and messaging solutions.
Responsibilities include leading self-service demo builds and customer sales presentations, providing input to the overall strategy for Google CCaaS solution architecture, and defining requirements and business specifications to drive technical design and estimation.
The position is remote and full-time, based in Austin, TX.

Requirements:

Candidates must have 3+ years of industry experience working with Contact Center Technology.
A minimum of 1 year of technical experience with IVA, Generative AI, and Advanced Speech Systems is required.
1 to 2 years of experience in Google GCP Customer Experience/CCaaS Suite design and architecture is necessary.
Experience in managing large multi-site contact center implementations is essential.
Candidates should have experience managing development teams working with IVA & Speech applications, and be familiar with call flows from IVR to CTI for call routing and screen pop.
Experience in writing technical design specifications for IVA and Speech applications is required.
Candidates must have experience in developing call flows for complex applications and a successful track record of solutioning speech applications for contact center operations.
A strong understanding of Generative AI design and Natural Language Processing design techniques for conversational applications is needed.
Candidates should possess strong knowledge of IVA, Speech Engine, Back-end, Reporting, and CTI architecture.
Strong business analysis, requirements, design, and documentation skills are necessary.
The ability to communicate both functional and technical concepts to the client is required.
A Bachelor's Degree is mandatory.

Eligible employees will receive benefits including medical, dental, and vision coverage.
Tax-advantaged health care accounts are available.
Financial and income protection benefits are provided.
Paid time off (PTO) and wellness time off are included.
The position is eligible to participate in an annual incentive program.