Remote Head/Lead Support Engineer

Description:

• n8n is seeking a Support Engineering Lead to ensure top-notch support for users of their workflow automation platform.
• The role involves setting high standards for customer satisfaction, developing expertise in low code technology, building and leading a team, and crafting a support strategy.
• Initially, the position will involve approximately 50-60% hands-on support for both community and enterprise users.

Requirements:

• Must have prior experience in managing a small technical support or engineering team.
• Should have a strong interest in automation and a proven track record of implementing efficient processes.
• Must possess excellent problem-solving skills and thrive in a fast-paced environment.
• Excellent communication skills are required to collaborate effectively with different teams.
• A Bachelor's degree in Computer Science, Engineering, or a related field is preferred, or equivalent practical experience.
• Experience with Javascript and Docker is necessary, with Kubernetes experience considered a bonus.
• Candidates should be curious, have a growth mindset, and enjoy learning new technologies.
• Being humble, kind, and open to feedback are essential qualities for this role.

Benefits:

• Career growth opportunities with the potential to advance into more senior positions within the company.
• Remote-first work environment allowing team members to work from anywhere in Europe, with regular off-site events to foster team cohesion.
• Support for personal development with €1k per year allocated for courses, books, events, and coaching.
• Opportunity to contribute to projects through a monthly $100 allowance.
• Transparent work culture where everyone is aware of ongoing projects and the company's performance.
• Engaging team environment with regular hackathons to showcase innovative uses of the product.
• Ownership in the company through equity sharing.
• Emphasis on work-life balance with 30 days of holiday leave, in addition to public holidays.