Description:

We are seeking an eager and proactive specialist to join our SRE team and provide reliable administrative support to a major client with over 34,000 stores in 80 markets.
The role involves performing manual and system administration tasks to tackle complex challenges and deliver exceptional solutions.
Key responsibilities include providing comprehensive IT administration support, assisting with technical inquiries, resolving issues, and maintaining IT documentation.
The position requires communication with the client and their team via chats and calls, responding to alerts, and reporting progress to stakeholders.
The candidate will undertake various SRE responsibilities such as system maintenance, incident management, automation, and infrastructure management.
The work environment is remote, and we are actively recruiting in Brazil, Argentina, and Colombia.

Requirements:

The candidate must have 2-3 years of hands-on experience in SRE and/or DevOps roles, directly supporting production environments.
An upper-intermediate level of English is required.
Familiarity with alerting and monitoring systems is essential.
The candidate should be comfortable with OS-level tasks on Linux and Windows, including package management, user administration, and troubleshooting.
A basic understanding of networking fundamentals and common protocols (TCP/IP, UDP, HTTP, SMTP, SNMP, DNS, etc.) is necessary.
Understanding of basic information security principles is required.
The candidate should have an understanding of SQL commands and the ability to write simple queries.
Familiarity with the Software Development Life Cycle (SDLC) and CI/CD concepts is needed, along with the ability to maintain basic pipelines in Azure DevOps.
Experience with the Azure cloud platform, including provisioning basic services and resources using Terraform and managing AKS clusters, is required.
The candidate must be able to maintain IT documentation effectively and demonstrate high self-organization and attention to detail.
A willingness to work a 12-hour daytime shift schedule with 2 days off is necessary.
Desirable qualifications include basic exposure to AWS or another cloud platform and familiarity with Message Broker.

Employees enjoy a healthy work-life balance with 30 paid rest days per year for holidays, vacation, or other personal time.
Opportunities for professional growth are available, including access to English lessons, educational initiatives, and the chance to shift career paths.
Compensation is competitive, with payments made in US dollars and coverage for overtime hours.
Employees can participate in fun online activities and team-building events.
Continuous remote HR and payroll support is provided to all employees.