Description:

Trackforce is the world's largest physical security workforce management SaaS company, serving over 3,000 clients in more than 45 countries.
The company is seeking a Microsoft 365 Cloud Administrator to join their IT Service Management team, supporting over 300 users across North America and Europe.
The role involves leading the administration, security, and optimization of the Microsoft 365 environment to enable secure, productive, and scalable digital operations.
Responsibilities include administering core M365 services such as Exchange, Teams, SharePoint, OneDrive, Intune, Defender, and Entra ID.
The administrator will monitor and respond to security incidents using Defender, Sentinel, and Microsoft Purview.
The position requires configuring and deploying devices using Intune and Autopilot, managing MDM profiles across various endpoints.
The role includes providing 2nd/3rd line support via a ticketing system and assisting with onboarding and offboarding activities.
The administrator will manage user accounts in Microsoft 365, troubleshoot network connectivity issues, and provide remote and onsite support as needed.
Responsibilities also include monitoring local IT and networking infrastructures, assisting with software installations, and ensuring adherence to IT security best practices and compliance standards.

Requirements:

An Associate’s degree or certification in IT or a related field is required.
Candidates must hold the MS-102: Microsoft 365 Certified: Administrator Expert certification and other relevant Microsoft certifications.
Proficiency in Microsoft 365, Office 365, Microsoft Entra, SharePoint, Teams, and OneDrive is essential.
Strong knowledge of networking, including LAN/WAN, VPNs, and endpoint protection, along with an understanding of compliance standards such as SOC 2, ISO 27001, and NIST.
Familiarity with Windows, MacOS, and Linux (Ubuntu) is necessary, along with experience in using Intune or ManageEngine and ticketing systems like Freshservice.
Excellent written and verbal communication skills are required, with the ability to explain technical concepts to non-technical users.
Candidates should have a patient, customer-focused approach to problem-solving and the ability to collaborate across teams.
Fluency in English and either Polish or French is required.

Trackforce offers a flexible and fully remote work environment to help employees harmonize their personal and professional lives.
The company values diversity, equity, belonging, and inclusion, promoting a zero-tolerance policy for discrimination.
Employees are encouraged to apply even if they do not meet 100% of the criteria, fostering a culture of curiosity and empathy.
The company emphasizes accountability, empowerment of diversity, and integrity in its workplace culture.