Remote IT Cloud Services Administrator - Endpoint Management

Description:

• We are seeking a highly motivated and experienced IT Cloud Services Administrator - Endpoint Management to join our growing team.
• This role will be instrumental in the development, implementation, and ongoing maintenance of our endpoint management environment, leveraging tools like Jamf, Intune, and other MDM, EPM relevant technologies.
• You will deploy, configure, and manage software updates, patches, and security policies across all endpoints.
• Automating endpoint management tasks using scripting (e.g., PowerShell, Bash) where appropriate is expected.
• You will troubleshoot and resolve escalated endpoint related issues.
• Monitoring endpoint performance and security, identifying and addressing potential issues proactively is a key responsibility.
• Staying up-to-date with the latest endpoint management trends, technologies, and best practices is essential.
• You will participate in on-call rotation for leading response efforts during high priority incidents and work closely with cross-functional teams to expedite resolution.

Requirements:

• A minimum of 3+ years of experience in cloud services administration, with a focus on endpoint management is required.
• Proven experience with endpoint management tools (Intune, Jamf) and collaboration platforms (Google Drive, Slack, Zoom) is necessary.
• A strong understanding of endpoint security best practices is essential.
• Experience with PowerShell and other scripting tools is required.
• Familiarity with security principles and data protection across all cloud services is necessary.
• Solid troubleshooting and problem-solving skills, with the ability to analyze complex issues and provide effective solutions are required.
• You should be able to act as a technical lead and/or participate in various projects.
• Ensuring all IT processes and procedures are documented is expected.
• Collaboration with other IT teams and business stakeholders is necessary.
• You will work closely with vendors to escalate and resolve technical issues, and to advocate for enhancements or improvements.

Benefits:

• Competitive compensation and benefits are offered.
• Opportunities to expand your skills and help reshape the future of work are available.
• A diverse, remote-first work environment that fosters innovation and values every contribution is provided.
• The work you do will positively impact lives around the world, aligning with our promise of Opportunity Made Possible.