Description:

The IT Support Engineer position is with a Managed Services Provider in London, requiring at least 3 years of experience in deploying and supporting Microsoft Client/Server and Cloud environments remotely.
The role involves understanding IP networking, proficiency in Windows O/S, Microsoft 365 (Exchange, SharePoint, Teams), and strong troubleshooting skills.
The position is part of a remote IT Support Desk serving UK customers, with tasks ranging from simple to moderately complex.
The team works from home, covering UK hours within a fair shift rotation system, including weekends and some SA holidays.
Responsibilities include receiving requests via email and phone, contributing to documentation, and maintaining professionalism and customer care.

Requirements:

Fluent in English
Currently employed by an MSP in a technical support role
Minimum of 3 years' experience providing IT support
Ability to work from home and in a shift pattern covering early, late, and weekend periods
Matric certificate (Grade 12) at Higher or Standard grade
MS-900 and AZ-900 Certifications
AZ-104 Certification (AZ-103 considered)
Desirable: Knowledge of UK GDPR regulations, additional certifications in Microsoft Azure and 365, experience with various technologies like Freshdesk, VMware vSphere, MS Teams, SAN technologies, networking, backup technologies, and Microsoft SQL Server
Ideal candidate traits include being a team player, comfortable in a remote team environment, self-motivated, polite and professional in communication, strong problem-solving capabilities, and ability to write and maintain network documentation.