Remote IT System Administrator and Helpdesk Support (AU IT, WFH)

Description:

• The position is for an IT System Administrator and Helpdesk Support role based in the Philippines, with a work-from-home arrangement.
• The salary ranges from P80,000 to P120,000 monthly.
• The work schedule is Monday to Friday from 09:00 AM to 06:00 PM AEST.
• Responsibilities include managing the Helpdesk System, responding to customer support tickets, and ensuring timely resolution of IT issues.
• The role involves providing technical support and troubleshooting for end-users while maintaining a high level of customer satisfaction.
• Participation in digital transformation projects is expected, allowing for hands-on experience with new technologies and solutions.
• Continuous learning and skill development through customer initiatives that enhance workplace productivity is encouraged.
• Collaboration with the team to implement innovative IT solutions that improve customer operations is a key aspect of the job.
• Accurate documentation of ticket resolutions and contributions to process improvements are required.

Requirements:

• Candidates must have 5+ years of experience in Microsoft 365 E5 technologies, including Exchange Online, InTune, Defender Suite, Compliance Centre, Entra, SharePoint, Teams, and Azure Virtual Desktop.
• A minimum of 3+ years in SOC, SIEM, and EDR solutions, specifically with Microsoft Sentinel, SentinelOne, and ContraForce, is required.
• Cybersecurity expertise, including knowledge of Essential Eight, NIST compliance, and security hardening, is essential.
• Experience in network administration, including firewall configuration, LAN, WAN, SD-WAN, VPN, TLS, and NAT, is necessary.
• Candidates should have skills in remote access management, patching, and cyber hygiene practices.
• Proficiency in troubleshooting Windows Server, Windows Desktop, and macOS is required.
• Knowledge of DNS management and MSP industry tools is necessary.
• Strong documentation, communication, and time management skills are preferred.
• The ability to work independently and as part of a team is important.
• Candidates should be trusted advisors with problem-solving and process analysis skills.
• Experience with web applications, APIs, and PAM solutions is a plus.

Benefits:

• The position offers a work-from-home arrangement.
• Medical, dental coverage, and life insurance are provided from the first day of employment.
• Paid vacation and sick leave are included, with quarterly sick leave conversion.
• A competitive salary package and annual appraisal are part of the benefits.
• Financial assistance programs are available.
• Mandatory government benefits and a 13th-month pay are provided.
• Employees can enjoy regular company events, work-life balance, and career growth opportunities.