Remote Java Application Support Engineer (L2)

Description:

• The Java Application Support Engineer (L2) will be responsible for providing Level 2 support for production environments to ensure the stability and smooth operation of applications.
• The role involves collaborating with development teams and senior stakeholders to troubleshoot technical issues and drive solutions.
• The position requires expertise in ITIL processes, SQL (PL/SQL), UNIX, Shell Scripting, and Java code debugging.
• Responsibilities include monitoring system performance, resolving incidents, documenting solutions, and working with other support teams to maintain system stability.

Requirements:

• Proven experience as an L2 support engineer with a strong support background.
• Excellent communication skills to articulate technical issues and collaborate with development teams and stakeholders.
• Familiarity with ITIL processes, including Service Management, Knowledge Management, and Incident Management.
• Hands-on experience with SQL (PL/SQL) for analyzing joins, stored procedures, and triggers.
• Proficiency in UNIX and Shell Scripting for monitoring processes and script errors.
• Ability to read, understand, and debug Java code for troubleshooting application-related issues.
• Strong debugging and troubleshooting skills with the ability to perform root cause analysis (RCA).

Benefits:

• Opportunity to work remotely as a full-time contractor.
• Engage in challenging technical problem-solving tasks.
• Collaborate with development teams and senior stakeholders.
• Gain experience in ITIL processes and application support.
• Enhance skills in SQL, UNIX, Shell Scripting, and Java code debugging.
• Contribute to the stability and performance of production environments.