Remote Junior / Middle Support Engineer

Description:

• HomeBuddy is seeking a Junior / Middle Support Engineer to join their team and provide first-line support for various third-party tools like Google Workspace, Atlassian Suite, Miro, and Slack.
• The role involves supporting the product by monitoring its status, participating in incident handling, and preparing initial analyses for QA and development teams.
• Responsibilities also include administering and troubleshooting access control and service-related issues, automating routine support tasks, and collaborating with the CRM team to handle API-related issues and create integrations with different CRMs.
• The Support Engineer will work closely with the DevOps team to resolve basic infrastructure issues and maintain and update the knowledge base with detailed troubleshooting steps and solutions.

Requirements:

• At least 3 years of experience in technical support or IT service desk (L2) is required for this role.
• Proficiency in administering Google Workspace, Jira, Slack, and other related services is essential.
• Hands-on experience in automating processes and services, basic knowledge of programming languages like Python or JavaScript, and familiarity with databases and SQL queries are necessary.
• Familiarity with API technologies, access control principles, and information security, as well as strong communication skills and the ability to work effectively in a team environment, are also required.

Benefits:

• Enjoy the flexibility of full-time work with home working options.
• Achieve a harmonious work-life balance with a flexible schedule, paid vacation, sick leave, and local holidays.
• Benefit from work equipment partially paid for by HomeBuddy, up-to-date apps, and tools to maximize productivity.
• Receive an industry-leading compensation package and recognition for outstanding individual efforts and team success.
• Enhance well-being with fitness activities and mental health programs covered by the allowance program.
• Expand knowledge through working on complex tasks and utilizing paid training opportunities such as courses, events, and conferences.