Remote Junior Support Engineer

Description:

• Appsilon is seeking a Junior Support Engineer to join their Platform Engineering Team, responsible for resolving L1 through L3 incidents and supporting internal project teams.
• The role involves collecting information, creating reports, managing client relations, resolving system defects, and contributing to process improvements.
• The Junior Support Engineer will work remotely and must be comfortable with a remote-first working culture.
• Responsibilities include updating documentation, promoting best practices, and working on multiple projects simultaneously.
• The position requires working in a specific time zone: 8 PM-4 AM Eastern time (ET), UTC + 8.

Requirements:

• Candidates should have at least 1 year of experience in a similar role or HelpDesk, or a Computer Science degree.
• Proficiency in English, both written and verbal, is essential.
• Applicants must be proactive, detail-oriented, well-organized, and capable of working in a client-facing role.
• Experience with Linux, basic System Admin skills, and remote work is required.
• The ability to work in a specific time zone is mandatory.

Benefits:

• Competitive base salary ranging from 7,000 - 9,000 PLN or USD 1,800 - 2,300 (+ VAT / B2B) Monthly.
• Total compensation, including benefits, amounts to USD 2,200 - 2,700 Monthly.
• Generous paid time off with 26 days of holidays and 13 days equivalent to public holidays in Poland.
• Comprehensive sick leave policy offering 33 paid sick days per year at 80% of salary.
• Life insurance coverage for employees and their families.
• Professional Development Budget equivalent to 5% of salary.
• Four paid annual days for training, conferences, events, or workshops.
• Personal assistant service provided.
• Health benefits including private health care insurance or a cash equivalent.
• Fitness perks with FitProfit or FitSport membership card or cash equivalent.
• Flexible remote work with tailored hours.
• Company-provided laptop and essential computer accessories.