Remote Junior Technical Support Engineer

Description:

• AutoRABIT is seeking a Junior Technical Support Engineer to assist customers in demanding and complex development environments.
• The role involves learning new products and technologies quickly and consistently.
• Responsibilities include troubleshooting, communicating, and providing top-notch customer service.
• The Support Engineer will contribute to product adoption and success by guiding customers in implementing and utilizing products effectively.
• The role also involves representing the customer voice in finding solutions with the help of product, engineering, and Customer Success teams.
• The position requires working US-hours shifts, including rotational and weekend shifts for 24X7X365 support.

Requirements:

• Excellent customer service experience and communication skills are essential.
• Attention to detail and ability to follow processes is required.
• Ability to collaborate across teams and assist a wide range of technical customers/team members globally.
• Quick understanding and learning of technical concepts is necessary.
• Desired skills include experience with Salesforce, Technology, or DevOps investigation skills.
• Candidates must be a US citizen/permanent resident, capable of obtaining a Government Security clearance if required, and live and work from the US.
• A Bachelor's degree in computer science, Engineering, or equivalent is required.
• Any technical certification is a plus.

Benefits:

• Opportunity to work with a hyper-growth SaaS software company.
• Competitive salary range of $16.83 - $21.63 per hour.
• Fully remote position offering flexibility and work-life balance.
• Chance to contribute to the success of AutoRABIT products and customers.
• Exposure to regulated industries such as financial institutions, insurance, and healthcare.