Description:

The Junior Telephony Administrator will be responsible for assisting with the installation, configuration, and maintenance of telephony systems.
They will provide support to end-users by troubleshooting and resolving telephony-related issues.
Monitoring the performance of telephony systems and identifying areas for improvement will be part of their duties.
Collaborating with senior telephony administrators on telephony projects and upgrades.
Managing telephony service providers and vendors.
Maintaining accurate documentation of telephony systems and related processes.
Providing training to end-users as required.
Other tasks as needed.

Requirements:

Bachelor's Degree (BA) from a four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
Understanding of Cisco Collaboration Portfolio preferred (e.g. VOIP, UCCX/UCCE, CUCM, JABBER, FINESSE).
Basic understanding of IVR and Contact Center deployments/integrations.
Basic understanding of an Enterprise Fax System.
Ability to synthesize complex concepts.
Excellent written and verbal communication skills.
Organizational skills and attention to detail.
Exceptional interpersonal and teamwork skills.
Basic understanding of Call/Screen Recording, Workforce Optimization/Management, Quality Management systems.
Flexibility, adaptability to rapid change, and a positive attitude.
Ability to multi‐task in a fast‐paced organization.
Physical demands include standing, walking, sitting, utilizing hand and finger dexterity, occasional lifting and/or moving up to 50 pounds, and occasional evening and weekend work.