Remote Junior Telephony Administrator ( remote )

Description:

• The Junior Telephony Administrator will be responsible for assisting with the installation, configuration, and maintenance of telephony systems.
• They will provide support to end-users by troubleshooting and resolving telephony-related issues.
• Monitoring the performance of telephony systems and identifying areas for improvement will be part of their duties.
• Collaborating with senior telephony administrators on telephony projects and upgrades.
• Managing telephony service providers and vendors.
• Maintaining accurate documentation of telephony systems and related processes.
• Providing training to end-users as required.
• Other tasks as needed.

Requirements:

• Bachelor's Degree (BA) from a four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
• Understanding of Cisco Collaboration Portfolio preferred (e.g. VOIP, UCCX/UCCE, CUCM, JABBER, FINESSE).
• Basic understanding of IVR and Contact Center deployments/integrations.
• Basic understanding of an Enterprise Fax System.
• Ability to synthesize complex concepts.
• Excellent written and verbal communication skills.
• Organizational skills and attention to detail.
• Exceptional interpersonal and teamwork skills.
• Basic understanding of Call/Screen Recording, Workforce Optimization/Management, Quality Management systems.
• Flexibility, adaptability to rapid change, and a positive attitude.
• Ability to multi‐task in a fast‐paced organization.
• Physical demands include standing, walking, sitting, utilizing hand and finger dexterity, occasional lifting and/or moving up to 50 pounds, and occasional evening and weekend work.

Benefits:

• Supportive, progressive, fast-paced environment.
• Competitive pay structure.
• Matching 401(k) with immediate vesting.
• Medical, dental, vision, life, & short-term disability insurance.