Remote L2 Support Engineer (Windows/Linux on AWS) - Pune/Delhi/Bangalore

Description:

• We are seeking a highly skilled L2 Support Engineer to provide advanced technical support for Windows and Linux operating systems hosted on AWS virtual machines (VMs).
• In this role, you will resolve escalated incidents, perform in-depth troubleshooting, implement OS patching and security measures, and optimize AWS environments for performance and reliability.
• You will tackle complex issues, support disaster recovery, and contribute to operational improvements.
• This position is ideal for an experienced professional with strong technical proficiency in cloud infrastructure and OS management.
• Key responsibilities include implementing and optimizing cloud architectures for Windows and Linux VMs in AWS, focusing on performance, security, and scalability.
• You will resolve escalated critical issues involving Windows and Linux VMs, including hybrid environments, multi-region setups, and service interdependencies.
• Conduct root cause analysis (RCA) for recurring or high-impact incidents and implement fixes.
• Perform advanced maintenance for Windows and Linux VMs in AWS, execute and refine OS patching processes, and ensure compliance and minimal disruption.
• Conduct security audits and compliance checks and remediate identified vulnerabilities.
• Automate infrastructure tasks using scripting and AWS CLI, and provision AWS resources using Terraform or CloudFormation.
• Support high-availability configurations to ensure system uptime.
• Provide technical guidance to L1 engineers and contribute to knowledge base articles and troubleshooting guides.

Requirements:

• Advanced knowledge of Windows operating systems and/or Linux distributions, including system diagnostics.
• Strong expertise in OS patching, including deployment and troubleshooting for both Windows and Linux.
• Deep understanding of AWS core services and advanced features.
• Proficiency in AWS automation, scripting, and AWS CLI for managing infrastructure and patching.
• Experience with AWS CloudFormation and Terraform for provisioning and managing resources.
• Knowledge of AWS security best practices and networking.
• Ability to analyze resource usage trends and recommend capacity adjustments.
• Skills to identify and resolve performance bottlenecks in OS and AWS environments.
• Experience supporting complex migration and modernization projects for cloud-based systems.
• Excellent problem-solving and analytical skills.
• Strong communication skills for documenting solutions and collaborating with team members and customers.
• Ability to work independently and as part of a team in a fast-paced, cloud-focused environment.
• Customer-focused approach with a commitment to resolving escalated issues efficiently.
• 4-8 years of experience in IT support, systems administration, or cloud operations, with a focus on Windows and Linux OS management and AWS.
• Proven experience resolving complex issues in AWS-hosted Windows/Linux environments.
• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Preferred certifications include AWS Certified Solutions Architect – Associate, AWS Certified DevOps Engineer – Professional, AWS Certified Security – Specialty, Microsoft Certified: Windows Server Administration, and Linux Professional Institute Certification or Red Hat Certified System Administrator.

Benefits:

• This position offers the opportunity to work remotely from India.
• You will be part of a dynamic team focused on cloud infrastructure services.
• The role provides a chance to enhance your technical skills in a fast-paced environment.
• You will have the opportunity to contribute to operational improvements and disaster recovery efforts.
• The company supports professional development and may provide opportunities for further certifications.
• You will gain experience working with advanced AWS services and automation tools.