Remote L2 Technical Support Consultant & Backend Engineer (Argentina)

Description:

• Provide L2 technical support to customers, diagnosing and resolving complex technical issues in a project specializing in derivatives and capital markets risk management.
• Develop and maintain backend systems using Java/Spring Boot and MongoDB.
• Gather data to ensure the required technical information is collected to resolve complex tickets.
• Ensure customer satisfaction with every interaction.
• Maintain working knowledge of the client’s products and services.
• Communicate with developers and other IT departments to identify and troubleshoot technical issues.

Requirements:

• Excellent English communication skills (at least C1 for both spoken and written).
• Proficiency in Java/Spring Boot and MongoDB.
• Good understanding of on-premise IT infrastructure, load balancers, queues, and clustering.
• Positive, friendly, enthusiastic, pragmatic, and caring attitude with a can-do approach.
• Personal laptop or computer with at least 8GB of RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

Benefits:

• Flexible schedule.
• Opportunity to work fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Good bonuses for referring friends.
• Paid intensive training and probation.
• Work-life balance.
• Responsive management interested in your growth and long-lasting cooperation.
• Greenhouse conditions for self-development.