Remote L2 Technical Support Consultant & Backend Engineer (Bosnia and Herzegovina)

Description:

• The position is for an L2 Technical Support Consultant & Backend Engineer in Bosnia and Herzegovina.
• The role involves providing L2 support to customers, diagnosing and resolving complex technical issues.
• Responsibilities include developing and maintaining backend systems using Java/Spring Boot and MongoDB.
• The job requires gathering technical information to ensure resolution of complex cases and ensuring customer satisfaction.
• The role involves communicating with developers and other IT departments to troubleshoot technical issues.
• The company specializes in derivatives and capital markets risk management.
• The position offers opportunities for mastering new skills and achieving challenging goals with a People First management approach.

Requirements:

• Excellent English communication skills (at least C1 for both spoken and written).
• 2+ years of experience in back-end software development.
• Proficiency in Java/Spring Boot and MongoDB.
• Good understanding of on-premise IT infrastructure, load balancers, queues, and clustering.
• Positive, friendly, enthusiastic, pragmatic, and caring attitude with a can-do approach.
• Personal laptop or computer with at least 8Gb of RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

Will be a great plus:

• Experience with Kafka, Groovy, and container environments (Kubernetes, OpenShift, etc.).
• Knowledge of performance tuning techniques.
• Understanding of financial sector derivatives.

Benefits:

• Flexible schedule.
• Opportunity to work fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Good bonuses for referring friends.
• Paid intensive training and probation.
• Work-life balance.
• Responsive management interested in your growth and long-lasting cooperation.
• Greenhouse conditions for self-development.