Remote L2 Technical Support Consultant & Backend Engineer (Colombia)

Description:

• Provide L2 technical support to customers, diagnosing and resolving complex technical issues in a project specializing in derivatives and capital markets risk management
• Develop and maintain backend systems using Java/Spring Boot and MongoDB
• Gather data to ensure the required technical information is collected to resolve complex tickets
• Ensure customer satisfaction with every interaction
• Maintain working knowledge of the client’s products and services
• Securely handle customers' sensitive information
• Communicate with developers and other IT departments to identify and troubleshoot technical issues

Requirements:

• Excellent English communication skills (at least C1 for both spoken and written)
• Proficiency in Java/Spring Boot and MongoDB
• Good understanding of on-premise IT infrastructure, load balancers, queues, and clustering
• Positive, friendly, enthusiastic, pragmatic, and caring attitude with a can-do approach
• Personal laptop or computer with at least 8GB of RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Will be a great plus:

• Experience with Kafka, Groovy, and container environments (Kubernetes, OpenShift, etc.)
• Knowledge of performance tuning techniques
• Understanding of financial sector derivatives

Benefits:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development