Remote L3 Support Engineer (Windows/Linux on AWS) - Pune/Bangalore/Delhi

Description:

• We are seeking a highly skilled L3 Engineer to serve as the technical authority for Windows and Linux operating systems hosted on AWS virtual machines (VMs), focusing on advanced cloud architecture, security, and automation.
• In this critical role, you will architect scalable solutions, oversee OS patching and AWS strategies, and resolve complex incidents.
• As a Senior Engineer, you will drive performance optimization, implement cutting-edge security measures, automate workflows, and mentor technical teams to align infrastructure with business objectives.
• Key responsibilities include designing, implementing, and optimizing cloud architectures for Windows and Linux VMs in AWS, ensuring performance, security, and scalability.
• You will act as the final escalation point for critical incidents, oversee advanced maintenance of Windows and Linux systems, and develop enterprise-level OS patching strategies.
• You will implement advanced security measures, automate infrastructure workflows, design disaster recovery mechanisms, and provide technical guidance to L1 and L2 engineers.
• You will partner with customers and leadership to address complex requirements and lead migration/modernization projects for Windows and Linux systems.

Requirements:

• Expert-level mastery of Windows operating systems (e.g., Windows Server 2016/2019/2022) and/or Linux distributions (e.g., Ubuntu, CentOS, RHEL), including kernel-level diagnostics.
• Deep expertise in OS patching strategies, including enterprise tools (e.g., WSUS, SCCM for Windows; Ansible, Satellite for Linux) and automation frameworks.
• Comprehensive understanding of AWS core services (e.g., EC2, S3, VPC, IAM) and advanced features (e.g., Lambda, API Gateway, Systems Manager).
• Strong proficiency in AWS automation, scripting (e.g., Bash, Python, PowerShell), and AWS CLI for managing infrastructure and patching.
• Extensive experience with AWS CloudFormation and Terraform for infrastructure-as-code.
• Advanced knowledge of AWS security best practices, identity and access management, and networking.
• Ability to analyze future resource needs and plan capacity for Windows, Linux, and Kubernetes workloads.
• Proven ability to lead complex migration and modernization projects for cloud-based systems.
• Exceptional communication and interpersonal skills to articulate technical solutions to stakeholders and mentor teams.
• 8+ years of experience in IT support, systems engineering, or cloud architecture, with a focus on Windows and Linux OS management, patching, and AWS.
• Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s preferred, or equivalent experience).

Benefits:

• The position offers the opportunity to work remotely from India, providing flexibility in work arrangements.
• You will have the chance to mentor and lead technical teams, fostering skill development and operational excellence.
• The role includes the potential for professional growth through exposure to advanced cloud technologies and practices.
• You will be part of a collaborative environment, working with customers and leadership on complex projects.
• The company supports continuous learning and may provide opportunities for obtaining relevant certifications.