Remote Lead Data Operations Quality

Description:

• Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster.
• The company has surpassed $2B in revenue in its last fiscal year and has extensive growth potential ahead.
• Veeva is a public benefit corporation (PBC), legally bound to balance the interests of customers, employees, society, and investors.
• The role of Quality Lead at Veeva OpenData involves streamlining quality control processes while leading a remote team of Quality Control Data Stewards.
• The Quality Lead will collaborate across departments to optimize reporting, workflows, and documentation, fostering a detail-oriented, excellence-driven team culture.
• Responsibilities include designing, innovating, and optimizing processes and workflows to ensure best-in-class delivery of data quality and efficiency.
• The Quality Lead will develop and maintain clear and concise documentation, including policies, training materials, and work instructions.
• The role involves leading a team of 20+ Quality Control Data Stewards from onboarding and coaching to performance review.
• The Quality Lead will work with fellow Quality Leads to ensure alignment on Quality Control processes and monitor performance to meet quality and productivity targets.
• The position requires running reports on data quality and performance and supporting the Quality Manager in analyzing data to identify trends and opportunities for improvement.
• Collaboration with other teams and stakeholders like Operations, Engineering, and Product Management is essential.

Requirements:

• Candidates must have experience in implementing and/or developing Quality Control processes.
• A process-oriented mindset and systems thinking with a proven track record of successfully implementing process improvements are required.
• Strong people management skills are essential, with a preference for 3-5 years of leading and managing high-performance teams in a service center environment.
• Strong analytical and problem-solving skills with a proactive “can do” attitude are necessary.
• Attention to detail and a focus on quality are critical.
• The ability to plan, prioritize tasks, and keep projects on track is required.
• Strong stakeholder management skills and clear, concise communication are essential.
• Experience in the analysis of complex datasets and the creation of dashboards is necessary.
• Proficiency in Google Apps, MS Office, and other office software is required.
• Fluency in English is mandatory.

Benefits:

• Veeva supports flexibility to work from home or in the office, allowing employees to thrive in their ideal environment.
• The company fosters a great remote working culture where employees work hard, have fun, and grow.
• Veeva is committed to fostering a culture of inclusion and growing a diverse workforce, valuing individuals for their unique contributions.
• The company provides assistance or accommodation for applicants with disabilities or special needs during the recruitment process.