Remote Lead Site Reliability Engineer

Description:

• As a Lead Site Reliability Engineer at Xero, you will be part of the Reliability Enablement team, known as Reliability Rangers, focusing on improving the customer experience by understanding system behavior and operation.
• Your responsibilities will include investigating operational surprises, conducting in-depth incident analysis, providing reliability consultancy, and facilitating pre-mortems.
• You may work centrally within the reliability enablement team or be embedded within an engineering portfolio to uplift system reliability and robustness.
• Tasks as an embedded SRE include improving on-call health, enhancing observability, leading reliability uplift initiatives, and supporting the delivery of strategic features with reliability expertise.

Requirements:

• Solid experience in logging, monitoring, and observability of highly distributed systems.
• Proficiency in incident management, troubleshooting efforts, post-incident reviews, and learning from incidents.
• Experience in a tech or product company with comparable scale and complexity.
• Proficiency in object-oriented programming languages or experience with infrastructure-as-code.
• Technical leadership experience and leading delivery of technical initiatives in an operational capacity.
• Preferred experience with cloud providers, designing and operating distributed systems, and implementing customer-focused Service Level Objectives (SLOs).
• Understanding of reliability concepts, human factors, safety science, and resilience engineering.
• Experience working in environments with advanced security and networks.

Benefits:

• Generous paid leave, including statutory holidays, and dedicated leave for physical and mental wellbeing.
• Employee Assistance Program for mental health care, employee resource groups, and wellbeing programming.
• Medical, dental, vision, and disability insurance, fertility and family forming financial support.
• 401k contribution matching, 26 weeks of paid parental leave for primary caregivers, and an Employee Share Plan.
• Beautiful offices with snacks and break areas, flexible working arrangements, and career development opportunities.
• A human-first culture of respect, fairness, and inclusion that supports employees to thrive and do their best work.