Remote MID LEVEL WEB SUPPORT ANALYST (27975)

Description:

• In this role, you will be responsible for providing exceptional support to our clients by resolving technical issues related to our web applications.
• You will diagnose, troubleshoot, and resolve technical issues related to web applications as part of incident management.
• You will interact with clients to understand their needs, provide technical support, and ensure a positive customer experience.
• You will analyze complex technical problems, identify root causes, and implement effective solutions as part of problem-solving.
• You will continuously identify opportunities to improve support processes and procedures.
• You will work closely with cross-functional teams to ensure timely resolution of issues.

Requirements:

• A Bachelor's degree in Computer Science, Informatics, or a related field is required.
• Proficiency in Java and the Spring Boot framework is necessary.
• Experience with the C# programming language is required.
• Database management experience with Oracle, MySQL, and SQL Server is essential.
• Knowledge of API documentation using Swagger is required.
• Experience with API or Webservice testing tools like Postman or Insomnia is necessary.
• A strong understanding of the Spring Framework (JPA, Spring Security, Restful APIs) and experience with both monolithic and microservice architectures is required.
• Proficiency in frontend technologies such as HTML5, CSS3, SCSS, and TypeScript is necessary.
• Experience with React or Angular 7 for building Single-Page Applications (SPAs) is required.
• Unit testing experience is essential.
• Familiarity with Agile methodologies and experience with CI/CD environments is necessary.
• Proficiency in Git Flow for version control is required.
• Intermediate to fluent English is necessary.
• Preferred skills include knowledge of the ITIL framework, microservices architecture experience, proficiency with frontend development tools (e.g., Chrome DevTools), experience with Keycloak, cloud platform experience (Azure, AWS), Python programming experience, and familiarity with frameworks like Django, Flask, or FastAPI, as well as Vue.JS experience.

Benefits:

• Bosch offers wellness and health programs, including annual preventive assessments, on-site medical services, smoking cessation programs, mental health support, physiotherapy, and prenatal courses.
• Medical and dental assistance is provided.
• There is a reimbursement policy for certain special health conditions.
• Employees receive a medication subsidy through Funcional Health.
• Flexible working hours with a home office policy are available (not applicable for hourly workers).
• Short Fridays are offered for administrative and hourly staff in Campinas.
• Participation in profit-sharing and results (PLR) is included.
• There is a policy for international expatriation and national transfers.
• A private pension plan and loans with differentiated rates are available.
• Life insurance is provided.
• Optional membership to the Bosch Club, which includes access to a gym, swimming pools, barbecue areas, soccer fields, event spaces, sports hall, sand courts, tennis courts, a snack bar, and an annual events calendar.
• Support for mothers with on-site daycare (subject to availability).
• Extended maternity and adoption leave of 180 days is offered.
• Paternity and adoption leave of 20 days is provided.
• On-site meals are available.
• Shuttle bus service (or transportation allowance) is provided.
• Free parking is available for those who come to the office.
• Year-end benefits include a Christmas basket and frozen poultry.
• Toys for children under 12 years old are provided.
• School supplies for employees (up to university level) and their children (up to high school completion) are available.
• There is a subsidy policy for technical courses, postgraduate studies, MBAs, specializations, and language courses.
• Training and development opportunities are offered through the corporate university.
• Awards for length of service are given starting from 10 years and every 5 years thereafter.
• Optional participation in various volunteer activities through the Robert Bosch Institute is available.
• Discounts with club partners for vehicle rentals, university tuition, language courses, stores, and more are provided.