Remote [MSO] Senior ServiceNow Developer

Description:

• As a Senior ServiceNow Developer at Software Mind, you will play a crucial role in developing and maintaining the ServiceNow platform for a client in Western Europe, focusing on IT Service Management (ITSM) and Customer Service Management (CSM).
• Your responsibilities will include developing custom solutions using modern ServiceNow features like Flow Designer, IntegrationHub, and App Engine Studio to design applications, workflows, and integrations that meet business needs.
• You will utilize UI Builder to create user-friendly workspaces, implement best practices for code reusability and performance, collaborate with cross-functional teams, stay updated on ServiceNow advancements, document your work thoroughly, enhance IT Operations Management (ITOM) processes, implement Performance Analytics, and design task automation for efficiency.

Requirements:

• Minimum of 5 years of experience working as a developer in ServiceNow with a strong focus on ITSM and CSM modules.
• Proficiency in core ServiceNow ITSM and CSM modules including Incident Management, Problem Management, Change Management, Service Level Management, CMDB, Knowledge Management, Service Catalog, Service Request Management, Case Management, Account and Contact Management, Customer Service Portal, and Knowledge Base.
• Experience with ITOM modules like Discovery, Service Mapping, and Event Management, as well as Performance Analytics for developing dashboards and reports.
• Proven skills in using UI Builder to create and customize workspaces, designing complex workflows, applications, and integrations within the ServiceNow platform, and problem-solving abilities.
• Strong communication skills in English and Polish (min. B2+ level), attention to detail, structured work approach, and ability to work collaboratively within a team.
• Relevant ServiceNow certifications (Certified Application Developer, Certified Implementation Specialist for ITSM, CSM, and ITOM) are highly desirable.

Benefits:

• Flexible employment and remote work options.
• Opportunity to work on international projects with leading global clients.
• Possibility of international business trips.
• Non-corporate atmosphere fostering personal growth.
• Access to internal and external training programs.
• Private healthcare and insurance coverage.
• Multisport card for well-being initiatives.