Remote Network Operations Center (NOC) Engineer

Description:

• We are looking for a hands-on NOC Engineer to keep our service-provider network running smoothly around the clock.
• You will monitor backbone links, troubleshoot L2/L3 incidents, provision new customer services, work closely with upstream partners, and escalate issues when needed.
• The role involves real-time monitoring of core, aggregation, and access devices using SNMP, flow, and optical levels.
• You will troubleshoot L2/L3 incidents involving BGP, OSPF/ISIS, MPLS-based L2 VPN (EVPN-VPLS, EoMPLS), and QinQ.
• The position requires working with upstreams and IX peers to bring up/tune BGP sessions, manage route filters, and coordinate maintenance.
• You will provision new services, including customer BGP configurations, VLAN/QinQ hand-offs, VRF updates, and server NIC checks.
• The role includes escalating and coordinating with Tier-2/3, data-center operations, and vendors while keeping tickets up to date in Jira/ServiceNow.
• Documentation is essential, including CMDB updates, SOP improvements, and incident & change reports via email/slack.
• You will provide capacity and traffic engineering support by applying BGP communities, prepends, RTBH, and Flowspec when required.

Requirements:

• Must have solid knowledge of IPv4/IPv6, BGP, OSPF, and the basics of QinQ and STP/RSTP.
• Hands-on experience with MPLS Layer-2 VPN (EVPN-VPLS or VPLS/EoMPLS), VRF configuration, and MTU tuning is required.
• Confident CLI skills on at least one major vendor platform, either Cisco or Juniper, are necessary.
• Proficiency with monitoring stacks such as Zabbix or Prometheus/Grafana, and tools like SNMP, NetFlow/sFlow, and Wireshark is essential.
• Hosting-edge know-how, including Linux CLI, utilities like ethtool and lsof, plus remote management via IPMI/iDRAC/iLO, is required.
• Familiarity with ITSM processes, including incident and change management, and a strong SLA mindset are necessary.
• Proficiency in Russian and English at B1 level or higher is a must.

Nice-to-Have:

• Experience with peering policy work at IXPs and IRR/RPKI validation is a plus.
• Knowledge of DDoS mitigation techniques (RTBH, Flowspec, scrubbing centers) is desirable.
• Understanding of DWDM/optical transport basics is beneficial.
• Automation skills using Ansible, Nornir, or Python/Bash are advantageous.

Soft Skills:

• Clear and concise incident communication skills (chat, phone, email) are important.
• The candidate should be stress-resistant and disciplined in a 24 × 7 shift environment.
• An ownership mentality and diligent shift handovers are expected.
• A continuous-improvement mindset for SOP and capacity planning is essential.

Benefits:

• The position offers the flexibility to work from home.
• Opportunities for training and development are provided.
• A performance bonus is available based on individual and company performance.
• Employees will receive modern hardware to support their work.