Remote Network Support Engineer

Description:

• As a Network Support Engineer for Faptic Technology's Managed Services clients, you will be responsible for ensuring the availability, security, and performance of clients' networks by supporting their cryptography solution.
• Your role will involve managing and resolving incidents by analyzing issues, configuring, troubleshooting, and supporting cryptography solutions and IPSec VPN solutions.
• You will provide technical support to customers via phone, email, ticketing system, and automation, as well as support major incident investigations and real-time client communication for critical issues.
• Additionally, you will respond to service requests, manage changes, configure, plan, install, maintain, and optimize cryptography network devices, and document network configurations and procedures for knowledge sharing.

Requirements:

• Bachelor's degree in Computer Science or a related field.
• Minimum of 2 years of experience in configuring and troubleshooting IPsec VPNs, OSPF, and BGP in enterprise environments.
• CCNP, JNCIP, or equivalent certification.
• Hands-on experience with configuring and troubleshooting IPsec VPNs using platforms like Cisco Secure Firewalls, Juniper SRX, Palo Alto Networks, or similar.
• Proficiency in PKI concepts, SSL/TLS protocols, network security principles, and network monitoring tools.
• Knowledge of networking concepts, load balancers, HTTP Protocol, DNS, and dynamic routing protocols.
• Solid analytical skills, excellent communication, and interpersonal skills.
• Attention to detail and ability to work in a fast-paced environment.

Benefits:

• Private medical insurance.
• Training on market trends and client needs.
• Continuous personal improvement during work hours.
• Lunch on Fridays (twice per month).
• 21 days annual leave, with one day per year extra up to 25 days.
• 3 days sick leave without medical proof.
• 1 day off for your Birthday.
• 0.5 days off for Christmas Shopping.
• Competitive package and bonuses.
• Quarterly fun budget for team events.