Remote Network Support Engineer

Description:

• Join Faptic Technology, a fast-growing organization servicing high tech, global enterprises in Technology, Finance, and Life Sciences sectors.
• As a Network Support Engineer, you will ensure availability, security, and performance of clients' networks by supporting their cryptography solution.
• Responsibilities include managing and resolving incidents, responding to service requests, managing changes, and documentation.
• Provide technical support to customers via phone, email, ticketing system, and automation.
• Document network configurations, procedures, and troubleshooting steps for knowledge sharing.
• Create end-user documentation for known issues.

Requirements:

• Bachelor's degree in Computer Science or related field.
• Minimum 2 years of experience in configuring and troubleshooting IPsec VPNs, OSPF, and BGP in enterprise environments.
• CCNP, JNCIP, or equivalent certification.
• Hands-on experience with configuring and troubleshooting IPsec VPNs using platforms like Cisco Secure Firewalls, Juniper SRX, Palo Alto Networks, or similar.
• Proficiency in PKI concepts, SSL/TLS protocols, network security principles, and network monitoring tools.
• Knowledge of networking concepts, load balancers, HTTP Protocol, DNS, and dynamic routing protocols.
• Strong analytical skills, communication, and interpersonal skills.
• Attention to detail and ability to work in a fast-paced environment.

Benefits:

• Private medical insurance.
• Training on market trends and client needs.
• Continuous personal improvement during work hours.
• Lunch on Friday twice per month.
• Annual leave starting at 21 days with additional day per year up to 25 days.
• 3 days sick leave without medical proof.
• 1 day off for your Birthday.
• 0.5 days off for Christmas Shopping.
• Competitive package.
• Quarterly fun budget for team events.