Description:

Grafana Labs is creating an Onboarding Solutions Architect team to enhance customer value realization.
The Onboarding Solutions Architect will be responsible for ensuring customers are fully activated and receive value within 90 days of purchase.
This role involves providing onboarding-focused training, direct implementation assistance, and business and technical consultation.
Onboarding Solutions Architects will execute launch service packages for new customers, implementing Grafana Alloy, key data sources, dashboards, and other tools.
They will optimize customer consumption and help maintain low costs from the start.
The role includes co-creating a customer center of excellence through training and sharing best practices.
Onboarding Solutions Architects will provide prescriptive technical guidance to customers lagging in implementation.
They will leverage training content, data, and insights to engage with customers during their critical onboarding phase.
The position requires hands-on technical expertise, customer engagement, project management, and technical delivery skills.
Successful candidates will be scrappy, technical, self-driven, and excited to transform customer experiences.

Requirements:

Candidates must have 2+ years of experience working on deployment teams and using project management techniques.
Exposure to the observability stack, including visualization, alerting, metrics, logs, and traces is required.
A proven track record of successful delivery of customer projects, preferably in enterprise observability implementations, is essential.
Candidates should be self-starters, adept at learning new skills and technologies, and eager to innovate.
Excellent communication skills are necessary for interacting with customers, partners, and internal teams.
Experience with Kubernetes and Linux system administration is required.
Familiarity with cloud platforms such as AWS, GCP, and Azure is necessary.
Candidates should have experience in systems architecture design.
The ideal candidate should be located in CST or PST time zones.

The OTE compensation range for this role is $135,000 - $165,000, with actual compensation varying based on experience and skillset.
Benefits include equity, potential bonuses, and additional perks as listed on the Grafana careers page.
Grafana Labs promotes a diverse and inclusive workplace, encouraging applications from all qualified candidates regardless of background.