Remote Onboarding Solutions Architect (Remote, United Kingdom)

Description:

• Grafana Labs is creating an Onboarding Solutions Architect team to accelerate customers’ realization of value.
• The Onboarding Solutions Architect will be responsible for ensuring customers are fully activated and receive value within 90 days of purchase.
• This role involves providing onboarding-focused training, direct implementation assistance, and business and technical consultation.
• Onboarding Solutions Architects will execute launch service packages with new customers, implementing Grafana Alloy, key data sources, dashboards, and other tools.
• They will optimize customer consumption and help maintain low costs from the beginning.
• The role includes co-creating a customer center of excellence through training and sharing best practices.
• Onboarding Solutions Architects will provide prescriptive, technical guidance to customers lagging in implementation.
• They will leverage training content, data, insights from partner teams, and prescriptive guides to engage with customers.
• The position requires hands-on technical expertise, customer engagement, project management, and technical delivery.
• Successful candidates will be scrappy, technical, self-driven, and excited to transform the customer experience.

Requirements:

• Candidates must have 2+ years of experience working on deployment teams and using project management techniques.
• Exposure to the observability stack, including visualization, alerting, metrics, logs, and traces is required.
• A proven track record of successful delivery of customer projects, preferably enterprise observability implementations for large customers, is necessary.
• Candidates should be self-starters, adept at picking up new skills and technologies, and eager to break new ground.
• Excellent communication skills are essential for interacting with customers, partners, and internal members.
• Experience with Kubernetes and Linux system administration is required.
• Familiarity with cloud platforms such as AWS, GCP, and Azure is necessary.
• Candidates should have experience in systems architecture design.

Benefits:

• The OTE compensation range for this role in the UK is £73,241 - £87,890, with actual compensation varying based on level, experience, and skillset.
• Benefits include equity, bonuses (if applicable), and additional benefits as listed on the Grafana careers page.
• Grafana Labs promotes a diverse and inclusive workplace, encouraging applicants from all backgrounds to apply.