Remote Onboarding Solutions Architect (Remote, United Kingdom)
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Description:
Grafana Labs is creating an Onboarding Solutions Architect team to accelerate customers’ realization of value.
The Onboarding Solutions Architect will be responsible for ensuring customers are fully activated and receive value within 90 days of purchase.
This role involves providing onboarding-focused training, direct implementation assistance, and business and technical consultation.
Onboarding Solutions Architects will execute launch service packages with new customers, implementing Grafana Alloy, key data sources, dashboards, and other tools.
They will optimize customer consumption and help maintain low costs from the beginning.
The role includes co-creating a customer center of excellence through training and sharing best practices.
Onboarding Solutions Architects will provide prescriptive, technical guidance to customers lagging in implementation.
They will leverage training content, data, insights from partner teams, and prescriptive guides to engage with customers.
The position requires hands-on technical expertise, customer engagement, project management, and technical delivery.
Successful candidates will be scrappy, technical, self-driven, and excited to transform the customer experience.
Requirements:
Candidates must have 2+ years of experience working on deployment teams and using project management techniques.
Exposure to the observability stack, including visualization, alerting, metrics, logs, and traces is required.
A proven track record of successful delivery of customer projects, preferably enterprise observability implementations for large customers, is necessary.
Candidates should be self-starters, adept at picking up new skills and technologies, and eager to break new ground.
Excellent communication skills are essential for interacting with customers, partners, and internal members.
Experience with Kubernetes and Linux system administration is required.
Familiarity with cloud platforms such as AWS, GCP, and Azure is necessary.
Candidates should have experience in systems architecture design.
Benefits:
The OTE compensation range for this role in the UK is £73,241 - £87,890, with actual compensation varying based on level, experience, and skillset.
Benefits include equity, bonuses (if applicable), and additional benefits as listed on the Grafana careers page.
Grafana Labs promotes a diverse and inclusive workplace, encouraging applicants from all backgrounds to apply.
Apply now
Please, let Grafana Labs know you found this job
on RemoteYeah
.
This helps us grow 🌱.