Remote Onboarding Solutions Architect (Remote, United Kingdom)

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Description:

  • Grafana Labs is creating an Onboarding Solutions Architect team to accelerate customers’ realization of value.
  • The Onboarding Solutions Architect will be responsible for ensuring customers are fully activated and receive value within 90 days of purchase.
  • This role involves providing onboarding-focused training, direct implementation assistance, and business and technical consultation.
  • Onboarding Solutions Architects will execute launch service packages with new customers, implementing Grafana Alloy, key data sources, dashboards, and other tools.
  • They will optimize customer consumption and help maintain low costs from the beginning.
  • The role includes co-creating a customer center of excellence through training and sharing best practices.
  • Onboarding Solutions Architects will provide prescriptive, technical guidance to customers lagging in implementation.
  • They will leverage training content, data, insights from partner teams, and prescriptive guides to engage with customers.
  • The position requires hands-on technical expertise, customer engagement, project management, and technical delivery.
  • Successful candidates will be scrappy, technical, self-driven, and excited to transform the customer experience.

Requirements:

  • Candidates must have 2+ years of experience working on deployment teams and using project management techniques.
  • Exposure to the observability stack, including visualization, alerting, metrics, logs, and traces is required.
  • A proven track record of successful delivery of customer projects, preferably enterprise observability implementations for large customers, is necessary.
  • Candidates should be self-starters, adept at picking up new skills and technologies, and eager to break new ground.
  • Excellent communication skills are essential for interacting with customers, partners, and internal members.
  • Experience with Kubernetes and Linux system administration is required.
  • Familiarity with cloud platforms such as AWS, GCP, and Azure is necessary.
  • Candidates should have experience in systems architecture design.

Benefits:

  • The OTE compensation range for this role in the UK is £73,241 - £87,890, with actual compensation varying based on level, experience, and skillset.
  • Benefits include equity, bonuses (if applicable), and additional benefits as listed on the Grafana careers page.
  • Grafana Labs promotes a diverse and inclusive workplace, encouraging applicants from all backgrounds to apply.
Apply now
Please, let Grafana Labs know you found this job on RemoteYeah . This helps us grow 🌱.
About the job
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£ 73,241 - 87,890 GBP / year
Experience level
Technology stack
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