Remote Onboarding Solutions Architect (Remote, USA)

Description:

• Grafana Labs is creating an Onboarding Solutions Architect team to enhance customer value realization.
• The Onboarding Solutions Architect will be responsible for ensuring customers are fully activated and receive value within 90 days of purchase.
• This role involves providing onboarding-focused training, direct implementation assistance, and business and technical consultation.
• Onboarding Solutions Architects will execute launch service packages for new customers, implementing Grafana Alloy, key data sources, dashboards, and other tools.
• They will optimize customer consumption and help maintain low costs from the start.
• The role includes co-creating a customer center of excellence through training and sharing best practices.
• Onboarding Solutions Architects will provide prescriptive technical guidance to customers lagging in implementation.
• They will leverage training content, data, and insights to engage with customers during their critical onboarding phase.
• The position requires hands-on technical expertise, customer engagement, project management, and technical delivery skills.
• Successful candidates will be scrappy, technical, self-driven, and excited to transform customer experiences.

Requirements:

• Candidates must have 2+ years of experience working on deployment teams and using project management techniques.
• Direct experience with observability (o11y) is required.
• Experience as an Onboarding Solutions Architect is preferred.
• Knowledge of best practices for using and deploying an o11y stack, preferably with Grafana products, is necessary.
• A proven track record of successful delivery of customer projects, especially enterprise o11y implementations, is essential.
• Candidates should be self-starters, adept at learning new skills and technologies.
• Excellent communication skills are required for interaction with customers, partners, and internal teams.
• Candidates should possess executive presence and familiarity with *nix and Windows Server Administration.
• Experience with Kubernetes (kubectl, Helm, Tanka preferred) and cloud platforms (AWS, GCP, Azure) is necessary.
• Systems architecture design and software engineering experience, or the ability to read code (GoLang/JS/TypeScript), is required.

Benefits:

• The OTE compensation range for this role is $132,000 - $159,000, with actual compensation varying based on experience and skillset.
• Benefits include equity, potential bonuses, and additional perks as listed on the Grafana careers page.
• Grafana Labs promotes a diverse and inclusive workplace, encouraging applications from all qualified candidates regardless of background.