Remote OpenStack Cloud Engineer IV

Description:

• The Cloud Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to customers via phone, ticketing system, and automation.
• This role owns complex customer issues which may take several days or weeks to resolve and keeps customers updated through every step of the process.
• Responsible for the support of internal and external customers on multiple platforms.
• Work with customers and other teams to troubleshoot customer environments to increase user satisfaction.
• Resolves customer issues, providing guidance and recommendations to increase efficiency and reduce customer incidents.
• Develops tooling and processes to drive and improve customer experience, creates playbooks, and provides mentoring on customer-related issues to support teams.
• The Support Engineer is expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives which may better serve the stability and security of the customer's solution.
• Keeps informed of emerging technologies.
• Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.

Requirements:

• Advanced knowledge of Cloud Platform Products such as OpenStack Ansible, Red Hat OSP, and Kubernetes is required.
• Advanced skills in at least one of the following languages: Node.js, Python, PHP, Ruby, and Java.
• Advanced skills with git and git workflows are necessary.
• Advanced skills in leveraging CI and CD tools to automate testing and deployment are essential.
• Advanced knowledge of Linux or Windows OS, including but not limited to: Server Failover Clustering, Active Directory, and IIS is required.
• Broad knowledge of the following with deep knowledge of some: PHP, Python, Ruby, Javascript, Memcached, LAMP, nginx, node.js, nosql, and Varnish.
• Strong web programming and scripting ability is necessary.
• Strong knowledge of designing, building, implementing, analyzing, and troubleshooting distributed, highly available systems is required.
• Strong automation skills with at least one configuration management system such as Chef, Puppet, Ansible, Salt, or other such tools are essential.
• Strong knowledge of software development methodologies including code profiling, regression testing, and continuous integration is required.
• Strong knowledge of Project Management methodologies is necessary.
• Strong understanding of services and protocols, configuration, management, and troubleshooting of hosting environments, including web servers, databases, caching, and database services is required.
• Strong knowledge in the application of current and emerging network software and hardware technology and protocols is necessary.
• Requires specialized depth and/or breadth of expertise in own job discipline or field.
• Interprets internal/external business challenges and recommends best practices to improve products, processes, or services.
• Passionate about technology and has a desire to constantly expand technical knowledge.
• Detail-oriented in documenting information and able to own customer issues through resolution.
• Able to handle multiple tasks and prioritize work under pressure.
• Demonstrate sound problem-solving skills coupled with a desire to take on responsibility.
• Strong written and verbal communication skills, both highly technical and non-technical, are required.
• Ability to communicate technical issues to nontechnical and technical audiences is necessary.
• English language fluency is preferred.

Benefits:

• Rackspace offers a comprehensive benefits package that includes health, dental, and vision insurance.
• Employees have access to a 401(k) plan with company matching.
• There are opportunities for professional development and career advancement within the company.
• Rackspace promotes a flexible work environment, allowing for remote work options.
• Employees can enjoy generous paid time off and holiday leave.
• The company fosters a culture of inclusivity and support, encouraging a healthy work-life balance.