Remote Portfolio Solution Engineer

Description:

• The NICE Portfolio Solutions Engineer will lead the functional and technical sales process with a focus on solutions development across NICE’s portfolio.
• This role involves discovery and requirements gathering, validation, and demonstration of NICE solutions.
• The engineer must articulate the value of NICE solutions and position the products to both business and technical users.
• Responsibilities include delivering demonstrations that align the NICE portfolio with customer business challenges and identifying functional and technical challenges of assigned accounts.
• The engineer will manage and interpret customer requirements, using questioning skills to understand and exceed customer needs.
• They will influence and educate clients on how NICE’s solutions satisfy their needs in terms of ease of use, quality, benefit, and value.
• The role requires leading all technical aspects of the sales process and assisting with the definition and execution of successful proof of concepts (POC).
• Active contribution to a team approach with account executives and overlay teams is essential.
• The engineer must respond promptly to functional and technical elements of RFIs/RFPs.

Requirements:

• Candidates must have 7+ years of experience supporting multiple software products and services into sophisticated accounts.
• A minimum of 1+ years of experience supporting Conversational AI and/or Digital Transformation solutions into enterprise accounts is required.
• Exceptional presentation and demo capabilities are necessary for this role.
• Experience in customizing and building storyboards for demos and POCs is essential.
• Demonstrated success in achieving strategic deal wins is required.
• The ability to manage multiple, complex sales opportunities simultaneously is crucial.
• Candidates must be able to communicate effectively from C-level executives down to Agent/Front Line level employees.
• An advantage will be given to those with experience or knowledge of CCaaS, CX, and Conversational AI solutions, as well as selling a full suite of SaaS products.
• Certifications and knowledge of cloud technologies such as AWS, Azure, or Google are also advantageous.

Benefits:

• Employees will join a fast-paced, collaborative, and creative environment within a global company that is a market disruptor.
• There are endless internal career opportunities across multiple roles, disciplines, domains, and locations.
• NICE promotes a culture of learning and growth, providing employees with the chance to constantly raise the bar in their careers.
• The company is committed to being an equal opportunity employer, ensuring all qualified applicants receive consideration for employment without discrimination.