Description:

ServiceNow is a leader in digital transformation, helping organizations streamline operations and deliver exceptional experiences.
The role of Principal Business Process Consultant involves designing and implementing innovative business solutions tailored to clients' needs in the Insurance industry.
Responsibilities include engaging with senior business leaders, designing end-to-end solutions, leading workshops for requirements gathering, analyzing processes for improvement, collaborating with cross-functional teams, supporting change management, and providing thought leadership on ServiceNow capabilities.
The position is remote and allows for flexibility in work arrangements.

Requirements:

Proven experience as a Business Architect, Solution Architect, or Consultant in Salesforce Service Cloud or Financial Services Cloud, with a strong understanding of service management and customer service processes.
Knowledge and track record of delivering transformative solutions in the Insurance space, including understanding industry trends, pain points, and processes.
Familiarity with ServiceNow, especially in Customer Service Management (CSM) or IT Service Management (ITSM), with a willingness to learn and become certified if not already.
Strong problem-solving skills and a consultative mindset to drive complex projects from concept to completion.
Excellent communication skills for engaging and influencing stakeholders at all levels.
Understanding of integration, data models, and process automation, with the ability to communicate technical concepts to non-technical audiences.
Ability to deliver solutions that provide a best-in-class user experience, focusing on ease of use and logical process flows.
Experience in analyzing business processes, creating workflow diagrams, and documenting requirements clearly.
Salesforce certifications (such as Service Cloud Consultant) are required, while ServiceNow certifications (like CSA or CIS-CSM) are highly preferred.

Opportunity to work on cutting-edge ServiceNow implementations that transform businesses.
Career growth potential by transitioning Salesforce skills into the ServiceNow ecosystem, with opportunities for training and certifications.
A collaborative culture with a team of passionate experts committed to delivering value and excellence.
Competitive salary and comprehensive benefits, along with a flexible work environment.