Remote Principal Consultant – ITIL/ITSM Network Security Operating Model Design

Description:

• The Principal Consultant will assist in implementing IT service management maturity practices for the network security team.
• The consultant will deliver a roadmap and other deliverables for an enhanced network security team operating model based on industry standards.
• This is a 10-week remote project opportunity.
• The consultant will work with enterprise teams to develop, align, and enhance an operational framework, including operational standards, roles and responsibilities, service menus, cost models, metric development, and a roadmap.
• Primary duties include interviewing customer SMEs, analyzing current operating models, developing future state operating models, and creating workflows to enhance the network security operating model.
• The consultant will identify a strategy that defines the mission/vision and roles & responsibilities (RACI) for the new model aligned with industry practices.
• The roadmap will include areas such as Service Catalog Management, Service Level Management, Capacity Management, Demand Management, Availability Management, Supplier Management, Service Design & Transition, Continuous Improvement, Service Reporting and Measurement, Knowledge Management, Incident Management, and Event Management.

Requirements:

• The candidate must have 3-5 years of experience with ITIL v4 and ITSM for end-to-end processes.
• Hands-on experience in developing robust enterprise-level operationalization frameworks is required.
• The candidate should have experience applying the ITIL framework to IT Security operations.
• Experience in agile and product-based agile frameworks, including DevOps processes, is necessary.
• The consultant must be able to incorporate industry standards into the operationalization framework.
• Experience in developing RACI models and Operations Service Menus is required.
• The candidate should be able to develop cost models aligned to service menus and metrics aligned to SLAs/SLOs and KPIs.
• Experience in designing continuous improvement feedback process controls and automating tasks in a demand intake capacity is necessary.
• The consultant must align IT security goals with IT and business goals and have IT and/or IT Security Process engineering experience.
• Experience with ServiceNow for implementing ITSM processes for enterprise business functions is required.
• ITIL Certification is mandatory.
• Excellent analytical, documentation, and interpersonal communication skills are essential.
• The candidate must be a collaborative team worker, flexible to accommodate working across different time zones, and possess project management and organizational skills with attention to detail.
• A Bachelor's degree (BA/BS) or equivalent training, education, and work experience is required.
• Cybersecurity certifications such as CISSP, CISM, etc., are preferred.

Benefits:

• This position offers the flexibility of remote work.
• The consultant will gain experience working on a high-impact project within a large enterprise environment.
• The role provides an opportunity to enhance skills in ITIL, ITSM, and network security operating models.
• The consultant will work collaboratively with various enterprise teams, enhancing their professional network.
• There is no travel required for this position, allowing for a better work-life balance.