Description:

This is a highly visible, senior level position on a small but growing team that will benefit from out of box thinking and technical insight.
The ideal Principal Engineering Escalation Engineer has a mix and background of customer management and broad and deep technical skills related to telecommunication equipment and Internet traffic.
A background in troubleshooting or designing modern networks, a good understanding of the behaviors of Internet applications and protocols, and a strong command of English are the starting points to being successful in this role.
This Engineering Escalation role is positioned to intercept and assist or drive technical escalations that come to the executive level in engineering.
Escalations of this type are extremely critical and are driven by the account teams in the field.
The role involves talking with executive levels at customers, delivering discussions about the situation, explaining the root cause or progress toward it, providing status internally, and addressing technical questions during customer interactions.

Requirements:

A BE/B.Tech or equivalent technical graduation is mandatory or equivalent military experience is required.
Career level experience in support service, technical support, or a similar troubleshooting-related role is necessary.
The candidate should have experience as a technical lead in an area of expertise related to cyberspace equipment vendor or network security organization.
Required technical skills include configuring and troubleshooting dynamic routing protocols (BGP and OSPF primarily), L1-L3 (ISO model) troubleshooting, and a broad understanding of and ability to analyze and troubleshoot Internet applications and protocols.
The candidate must have experience troubleshooting VPNs (IPSec and SSL tunnels), performing Pcap analysis (via Wireshark and other tools), and hardware troubleshooting for telecommunications equipment.
Proficiency in C, C++, and Python programming languages is considered good to have.
The candidate should be able to explain complex technical issues to non-technical people and have open discussions on network design, network security, and related technical topics.
Helpful certifications include advanced certification for network equipment vendors (e.g., JNCIE, JNCP, CCIE, CCNA, CCNP, CCA) and cloud deployment for AWS, GCP, Azure, or KVM-based solutions.

The compensation offered for this position will depend on qualifications, experience, and work location, with a starting base salary expected to be between $147,000 - $237,500/YR for non-sales roles.
The offered compensation may also include restricted stock units and a bonus.
The company provides a FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, mental and financial health resources, and personalized learning opportunities.
Palo Alto Networks is committed to providing reasonable accommodations for all qualified individuals with a disability.
The company celebrates diversity in the workplace and is an equal opportunity employer, ensuring all qualified applicants receive consideration for employment without regard to legally protected characteristics.