Description:

Replicant is a leader in Contact Center Automation, helping companies automate customer service calls and allowing agents to focus on complex challenges.
The company’s AI platform enables natural conversations across various channels to resolve customer support issues 24/7.
The ML team is responsible for empowering enterprise customers and developers to create effective conversations through contact center automation.
The role involves applying the latest research in Generative AI and NLP, including LLMs, into core product lines.
Responsibilities include partnering with business units to define chatbot paradigms, designing and scaling machine learning algorithms, providing architectural guidance, and setting the technical direction for the team.

Requirements:

Candidates must have 12+ years of industry experience, with at least 5 years in technical leadership in Conversational AI products.
Domain expertise is required in areas such as Conversational AI, NLP, Knowledge Base, Dialog Management, ASR, and LLM.
Experience in publishing or presenting at top conferences (NIPS, ICML, ICLR, AAAI, ACL, EMNLP, KDD) is preferred.
Strong experience in designing and optimizing AI-based solutions for products is essential.

The position offers a remote working environment that respects time zone differences.
Employees receive highly competitive salaries, equity, and a 401(k) plan for US employees.
Top-tier healthcare benefits, including medical, vision, and dental coverage, are provided.
Health and wellness perks, an equipment stipend, and a flexible vacation policy are included.
Employees can enjoy team trips and offsites, with unique experiences such as baking bread with the CEO.
After 4.5 years of service, employees are eligible for a 5-week sabbatical.