Remote Principal Software Engineer - Messaging

Description:

• LivePerson is the global leader in enterprise conversations, connecting brands with millions of consumers through its Conversational Cloud platform.
• The Messaging team is responsible for mission-critical services that enable messaging and conversations at scale, maintaining a 99.999% SLA for stakeholders.
• The role involves developing and optimizing high-performance systems that handle billions of messages with low latency and high throughput.
• Responsibilities include designing horizontally scaled, stateless container architectures on Kubernetes and leading the migration to Google Cloud Platform (GCP).
• The position requires managing the lifecycle of conversations, including agent and bot assignments, surveys, and reporting events.
• Implementing best practices for reliability and availability, including proactive monitoring and incident management, is essential.
• The role involves hands-on coding to solve complex engineering problems and producing well-documented code.
• Collaboration with stakeholders and mentoring engineers is a key aspect of the job.

Requirements:

• Candidates must have 3+ years of experience as a Staff or Principal engineer on mission-critical, high-frequency systems in a product-driven environment.
• A minimum of 6-8+ years of experience with large-scale distributed microservices architecture is required.
• In-depth knowledge of Public and Private Clouds is necessary.
• Proficiency in English with strong communication skills for collaboration with globally distributed teams is essential.
• The ability to mentor fellow engineers and a can-do attitude are important traits for candidates.
• A bachelor’s degree (or higher) in computer science or a related discipline is preferred.

Benefits:

• Employees receive vacation, public holidays, and care days for time away.
• Financial benefits include a pension plan, deferred pension, and Employee Stock Purchase Plan (ESPP).
• Family benefits include parental leave.
• Development opportunities include generous tuition reimbursement and access to internal professional development resources.
• Additional perks include exclusive discounts and benefits.