Remote Principal Solutions Engineer

Description:

• The Principal Solutions Engineer position at Twilio is crucial for enabling customers to shape the future of communications.
• The role involves leading the technical pre-sales relationship, proposing technical architectures, demonstrating products, anticipating concerns, and offering creative solutions to build customer trust in Twilio solutions.
• Responsibilities include helping customers achieve success by recommending best-practice solutions, guiding them on using Twilio’s APIs, understanding customer technical pains, designing innovative solutions, and building strong customer relationships.
• The Principal Solutions Engineer will partner with Account Executives to execute pre-sales activities, such as opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations, and enablement sessions.
• The position requires being a recognized pre-sales expert and technical influencer, effectively communicating across departments, owning the strategic vision for the organization, and mentoring peers.
• The role involves approximately 25% travel within the United States to connect with customers in-person.

Requirements:

• Applicants must have 8+ years of pre-sales experience selling complex, technical products or customer-facing experience, especially in delivery or consulting.
• Excellent communication and presentation skills are required to gain audience confidence.
• The ideal candidate should be an engaging storyteller capable of communicating complex topics to multiple levels of the audience.
• Ability to build a deep understanding of customer communications needs and guide them to a technical solution is essential.
• Previous software development experience in areas like Backend (Java, C#, Node.js, Python, PHP) and Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular) is necessary.
• Desired qualifications include familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and experience in Telecom, SIP, Contact Center, or Security.

Benefits:

• The role offers competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and more. Specific offerings may vary by location.
• Employees at Twilio are encouraged to build positive change in their communities through volunteering and donation efforts.
• The successful candidate may be eligible to participate in Twilio’s equity plan and earn commissions.
• Twilio is an equal opportunity employer that provides reasonable accommodations for qualified individuals with disabilities and disabled veterans in job application procedures.