Remote Principal Success Architect

Description:

• The Principal Success Architect will be part of the Customer Outcomes team, focusing on accelerating platform adoption and improving customer outcomes.
• Responsibilities include servicing 1-3 large enterprise customers, developing executive relationships with key stakeholders, understanding customer goals, and creating customer roadmaps.
• The role involves executing co-delivery models, developing relationships with ecosystem partners, and establishing delivery operating model governance.
• The Principal Success Architect will advocate ServiceNow's best practices, contribute expertise on advisory services optimization, and provide high customer satisfaction metrics for assigned accounts.

Requirements:

• 12+ years of progressive experience in a professional services organization or equivalent education/experience.
• Knowledge and experience with multiple ServiceNow product suites is highly preferred.
• Previous experience in a management consulting role at a top-tier consulting company focused on technology-enabled transformations.
• Experience working with F100-1000 accounts and understanding digital transformation across industries.
• Expertise in digital transformation design, implementation, and management, with executive relationships in various departments.
• Ability to identify goals, solve challenges, expand offerings with clients, and integrate with other account functions.
• Experience in large program management, outcomes management to a CxO position, and co-delivery with large consultancies and technology firms.

Benefits:

• Base pay of $134,190 - $234,810, plus equity (when applicable), variable/incentive compensation, and benefits.
• Health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs.
• Compensation based on geographic location, with pay enhancement for positions in the Bay Area.
• Inclusivity and encouragement for candidates from diverse backgrounds, including non-traditional paths.
• Equal opportunity employer with accommodations available for candidates requiring assistance.
• Access to controlled technology subject to export control regulations may require approval from government authorities.