Remote Principal Success Architect - French Speaking

Description:

• The Customer Outcomes Success Architect will be responsible for developing and maintaining C-level executive relationships and relationship management across 1-2 clients.
• The primary objective is to drive Customer Outcomes at these managed clients, leading to product adoption, renewals, and expansion of ServiceNow offerings.
• The role involves servicing 1-2 VLE/LE accounts and developing strong executive relationships with CIO, CFO, CHRO, and business leaders.
• The architect will understand business objectives and develop a customer roadmap, define and benchmark business value, and execute winning co-delivery models.
• Responsibilities include developing relationships with ecosystem partners, establishing delivery operating model governance, and maintaining account-level relationships for clear value propositions.
• The architect will participate in account delivery governance, advocate for ServiceNow’s best practices, and contribute thought leadership on optimizing advisory and expert services.
• The goal is to deliver high customer satisfaction metrics for assigned accounts.

Requirements:

• A BA/BS degree or equivalent is required.
• A minimum of 7 years in a management consulting leadership role at a top-tier consulting company or equivalent, focused on technology-enabled transformations is necessary.
• A proven track record of success with F50-500 accounts is essential.
• Candidates must understand the issues driving digital transformation across industries and have depth in digital transformation design, implementation, and management.
• Expertise in one industry and familiarity with one or two additional industries is required.
• Experience in middle and back office functions, IT, HR, and GBS transformation is necessary.
• Strong executive relationships with CIO, CFO, CHRO, and business line leaders are essential.
• Candidates should have experience identifying business objectives and solving business challenges, as well as serving as part of a key client account leadership team.
• A track record of expanding offerings with clients and integrating with other account functions is required.
• Experience developing account partnering relationships with large consultancies and technology implementation firms, including Big 4 and GSIs, is necessary.
• Candidates should have 5+ years of large program experience and experience owning outcomes/accountability to a CxO position.
• Co-Delivery experience with Big 4 or large SIs is required.
• Knowledge of ServiceNow is preferred, with ideal candidates having experience with multiple ServiceNow product suites.
• Fluency in French is mandatory.

Benefits:

• ServiceNow offers a flexible work environment, allowing employees to work remotely.
• The company values inclusivity and encourages candidates from diverse backgrounds to apply.
• ServiceNow is an equal opportunity employer, ensuring all qualified applicants receive consideration without discrimination.
• The company strives to create an accessible and inclusive experience for all candidates, providing accommodations as needed.
• Employment is contingent upon obtaining any necessary export control approvals for positions requiring access to controlled technology.