Remote Principal Success Architect - Technology, Media, and Telecommunication

Description:

• The Principal Success Architect will be part of the Customer Outcomes team, focusing on accelerating platform adoption and improving customer outcomes.
• This role involves developing C-level executive relationships and managing relationships across 1-3 large enterprise customers.
• The primary objective is to enhance customer outcomes, leading to increased product adoption, renewals, and expansion of ServiceNow offerings.
• Responsibilities include servicing 1-3 large enterprise customers, developing executive relationships with CIOs, CFOs, CHROs, and business leaders.
• The role requires understanding customer goals and developing a roadmap to achieve them.
• The Success Architect will execute co-delivery models and develop relationships with ecosystem partners.
• Implementation strategies and readiness processes will be developed to accelerate time to value.
• Establishing delivery operating model governance and maintaining account-level relationships for clear value propositions is essential.
• Participation in account delivery governance and advocating for ServiceNow's best practices is expected.
• The role also involves contributing expertise on optimizing advisory, expert services, and co-delivery, while ensuring high customer satisfaction metrics for assigned accounts.

Requirements:

• Candidates must have 12+ years of progressive experience in a professional services organization or equivalent education/experience.
• A management consulting background at a top-tier consulting company focused on technology transformations is required.
• Experience with Fortune 100-1000 accounts is necessary.
• Candidates should understand the issues and goals driving digital transformation across industries.
• Depth in digital transformation design, implementation, and management is essential.
• Expertise in one industry and familiarity with one or two additional industries is required.
• Experience in IT, HR, and GBS transformation is necessary.
• Candidates must have established executive relationships with CIOs, CFOs, CHROs, and business line leaders.
• Experience in identifying goals and solving challenges is required.
• Candidates should have experience serving as part of a client account leadership team and expanding offerings with clients.
• Experience in developing account partnering relationships with large consultancies and technology implementation firms is necessary.
• A minimum of 5 years of large program experience (multi-tracked, OCM) is required.
• Experience managing outcomes to a CxO position and co-delivery experience with Big 4 or large SIs is essential.
• Knowledge of ServiceNow is minimal, but experience with multiple ServiceNow product suites is preferred.

Benefits:

• The position offers a competitive base pay ranging from $166,301 to $218,900, plus equity and variable/incentive compensation.
• Health plans, including flexible spending accounts, are provided.
• A 401(k) Plan with company match is available.
• Employees can participate in an Employee Stock Purchase Plan (ESPP) and matching donations.
• A flexible time away plan and family leave programs are included in the benefits package.
• Compensation is based on geographic location and is subject to change based on work location.
• For positions in the Bay Area, a pay enhancement is offered.