Remote Principal Tech Support Engineer

Description:

• Provide advanced technical and application support to end users for Longview Software
• Respond to incoming inquiries and resolve issues across multiple lines of business
• Assist customers (internal and external) with products and services
• Maintain high customer satisfaction and service standards
• Analyze and explain data and process flow within CPM and Tax Provision software
• Troubleshoot and resolve data and technical issues
• Devise client workarounds/temporary solutions when necessary
• Lead conference calls with customers to understand issues and business cases
• Transfer Longview knowledge to customers as required
• Provide information to customers on product operation, maintenance, and repair
• Assist in identifying new product opportunities and enhancements
• Rotational on-call for after-hours critical issues

Requirements:

• Minimum 2 years' experience in a customer service role
• 3+ years in corporate accounting and/or tax-related areas for large corporate entities
• Excellent verbal and written communication skills
• Ability to follow department policies and procedures independently and with cross-functional teams
• Strong attention to detail and ability to manage multiple tasks with high accuracy
• Strong problem analysis, problem-solving, and decision-making skills under pressure
• Excellent research ability to offer solutions while adhering to policy guidelines
• Ability to manage projects and assume quality control
• Ability to handle multiple tasks simultaneously

Benefits:

• Opportunity to work remotely
• Join a happy team passionate about their work
• Space for high achievers to succeed and learn from failures
• Profitable company focused on sustainable growth
• Commitment to creating the best workplace for employees
• Equal employment opportunity regardless of various factors
• Background checks required for employment