Description:

TeamBuilder is a rapidly growing healthcare Software as a Service (SaaS) company focused on transforming the healthcare industry through innovative technology.
The company is seeking an experienced Product Solutions Engineer to collaborate with clients, product managers, and engineers.
The role involves understanding customer needs, designing scalable solutions, and ensuring seamless integration of TeamBuilder’s offerings.
Responsibilities include working closely with customers to align their business requirements with the company's capabilities, participating in customer training sessions, and designing efficient technical solutions for SaaS deployments.
The engineer will implement Chat bot/AI functions into the platform, serve as a product and technical advisor, and assist customers with best practices and troubleshooting.
Collaboration with internal teams to enhance product functionality based on customer feedback is essential.
The role also includes consulting on technical issues, developing technical documentation, and staying updated with emerging SaaS trends and security best practices.

Requirements:

Candidates must have 5+ years of experience in a SaaS solutions engineering, implementation, or technical consulting role.
Strong problem-solving, analytical, and communication skills with a customer-centric approach are required.
The ability to establish effective relationships and maintain a positive, professional attitude in all interactions is essential.
Proficiency in configuring software for different customer needs, including technical settings, is necessary.
Candidates should actively seek to learn TeamBuilder’s product and refine technical skills to support product delivery and client success.
The ability to manage multiple projects and work effectively in a fast-paced, collaborative environment is required.
A strong commitment to the company's mission, customer success, and delivering outstanding results is expected.
Experience with integrations, data migration, and automation in SaaS environments is necessary.
Proficiency in RESTful APIs, Webhooks, and JSON is required.
Hands-on experience writing SQL is essential.

The position offers a competitive salary, paid time off, and medical benefits.
There is potential for an annual performance bonus.
Team members may have the opportunity to participate in the employee equity compensation plan.
The company fosters a collaborative, mission-driven culture that values innovation and prioritizes customer success.