Description:

TeamBuilder is a predictive workforce management platform designed for ambulatory healthcare, focused on enhancing patient outcomes and streamlining operations.
The Product Solutions Engineer will collaborate with clients, product managers, and engineers to understand customer needs and design scalable solutions.
This role involves ensuring seamless integration of TeamBuilder’s offerings and serving as a technical expert to help clients maximize the platform's value.
Key responsibilities include working closely with customers to align their business requirements with TeamBuilder's capabilities, participating in training sessions and technical workshops, and designing efficient technical solutions for SaaS deployments.
The engineer will implement Chat bot/AI functions to assist customers with standard inquiries and serve as a product and technical advisor for best practices and troubleshooting.
Collaboration with internal teams to enhance product functionality based on customer feedback is essential.
The role also includes consulting on technical issues, developing technical documentation, and staying updated with SaaS trends and security best practices.

Requirements:

Candidates must have 5+ years of experience in SaaS solutions engineering, implementation, or technical consulting roles.
Strong problem-solving, analytical, and communication skills with a customer-centric approach are required.
The ability to establish effective relationships and maintain a positive, professional attitude in all interactions is essential.
Proficiency in configuring software for different customer needs, including technical settings, is necessary.
Candidates should actively seek to learn TeamBuilder’s product and refine technical skills to support product delivery and client success.
The ability to manage multiple projects and work effectively in a fast-paced, collaborative environment is required.
A strong commitment to the mission, customer success, and delivering outstanding results is essential.
Experience with integrations, data migration, and automation in SaaS environments is required.
Proficiency in RESTful APIs, Webhooks, and JSON is necessary.
Hands-on experience writing SQL is required.

The position offers a competitive salary, paid time off, and medical benefits.
There is potential for an annual performance bonus and opportunities to participate in an employee equity compensation plan.
TeamBuilder fosters a collaborative, mission-driven culture that values innovation and prioritizes customer success.