Description:

FusionTek is a Managed Security Service Provider (MSSP) with a focus on IT infrastructure management for small- to mid-sized businesses since 2007.
The company is seeking a Remote Incident Response Tech Lead who is a proactive problem-solver with a client-focused attitude.
The role involves high-touch technical management for incident response projects, requiring frequent communication with stakeholders through written, verbal, and video calls.
The Tech Lead will translate technical information to clients who may not have a technical background, necessitating strong communication skills.
Responsibilities include managing incident response recovery efforts from start to finish, including project mobilization, technical workstream management, and client/vendor communication.
The position requires availability for shifts, including 8:00 AM – 5:00 PM or 2:00 PM – Midnight South Africa Standard Time (SAST).
The role involves documenting and tracking project tasks through a ticketing system and maintaining up-to-date documentation.
The Tech Lead will serve as an escalation point for technical questions from engineers and clients and will work with a team to deliver world-class service.

Requirements:

Candidates must have excellent comprehension and communication skills in the English language.
Previous experience leading a technical team is required.
Knowledge of Office 365 and Azure cloud services is necessary.
Candidates should have knowledge of Active Directory and complex networking troubleshooting, including VLANs, routing, subnetting, and packet captures.
A broad understanding of operating systems and advanced OS troubleshooting skills is essential.
Comfort with different operating systems in both CLI and GUI environments is required.
SQL database knowledge is a plus.
Advanced firewall configuration skills and experience troubleshooting ingress/egress issues are necessary.
Familiarity with diverse firewall UIs such as SonicWall, Meraki, FortiGate, Cisco, and WatchGuard is required.
Strong comprehension of system architecture and understanding of network and system performance elements are crucial.
Time management skills are essential for success in this role.
Candidates must possess superb verbal and written communication skills.
A demonstrated skillset through industry certifications or a plan to obtain them is required.
Previous recovery or remediation experience is a plus.
Experience working in a ticketing system is preferred, with Autotask experience being an advantage.

The salary range for this position is R800,000 to R950,000.
Employees are eligible for quarterly bonuses based on specific KPIs.
FusionTek offers educational reimbursement for certification tests and provides company-supplied training resources.