Description:

The role is for a Full-Stack Salesforce Developer Support at Expedite Commerce, where you will be the first point of contact for customers facing technical challenges and user experience issues.
You will serve as a Technical Subject Matter Expert (SME) responsible for enhancing technical design and troubleshooting.
The position requires exceeding customer expectations to ensure high satisfaction levels.
You will coordinate the resolution of critical technical issues, ensuring timely and complete problem-solving.
Responsibilities include researching, documenting, and prioritizing customer issues while managing time effectively in a fast-paced environment.
Collaboration with the Product Team on issues will be necessary when required.
You will develop and maintain technical expertise in assigned areas of product functionality to assist customers effectively.
Creating knowledge base materials to enhance operational efficiency and empower the support community is also part of the role.

Requirements:

A Bachelor's degree in Computer Science or equivalent experience, along with 4+ years of work experience in Engineering, Programming, or Technical Support is required. A minimum of 2+ years of Salesforce Development Experience is a must.
Excellent written and verbal communication skills are essential.
Demonstrated experience in Customer Support or Customer Service in a customer-facing role is required.
The ability to effectively prioritize and advance customer issues as needed is necessary.
Candidates must be able to multi-task and perform effectively under pressure.
Experience with Salesforce and/or CRM applications and other cloud-based technologies is required.
Salesforce Active Certifications such as Admin 201, Advanced Admin, Platform App Builder, or Platform Developer 1 are mandatory.
Experience with CPQ and/or Subscription Billing is preferred.
Experience in building Salesforce AppExchange products is a plus.
A willingness to work in a 24x7 operational environment, including rotational shifts, is required to ensure seamless business continuity.