Remote Salesforce System Administrator

Description:

• As a Salesforce Support System Administrator, you will be key to our support operations.
• You will work on keeping and improving the Business Systems team's support process.
• Your main job is to help with troubleshooting, solving support tickets, and explaining features to our Salesforce users.
• You will take charge of Salesforce administration, including customizing, setting up, and rolling out changes.
• You will head up support efforts, sorting out incoming tasks, and ensuring the support process meets our high standards.
• You will be responsible for handling incoming support tasks and ensuring issues are solved quickly and resources are used well.
• You will use ClickUp to keep track of support work and utilize reports and analytics to assess performance.
• You will handle customizing, setting up, and implementing changes in Salesforce.
• You will create flows and other tools to streamline work processes and maintain organized data with appropriate user access.
• You will proactively monitor system health and security warnings to prevent future issues.
• You will create training materials and conduct user training sessions to enhance comfort with new Salesforce features.
• You will stay updated on Salesforce and industry trends, suggesting improvements to enhance productivity.
• You will ensure the accuracy of Salesforce data, regularly checking and cleaning it, and teaching users proper data entry.
• You will collaborate with different teams to understand their needs and translate them into Salesforce solutions.

Requirements:

• You must have demonstrated expertise in Salesforce administration, including customization, configuration, and deployment.
• A strong understanding of Sales Cloud and CPQ functionalities is required.
• You should be proficient in creating complex flows in Salesforce to enhance user experience.
• You need to be tech-savvy and able to quickly learn new technologies and systems; experience with tools like LeanData, Chorus, People.ai, and Outreach is a plus.
• Strong analytical thinking skills are necessary to analyze data and make informed decisions for Salesforce improvements.
• Knowledge of coding languages like Apex or JavaScript is a significant advantage.
• You should be detail-oriented, maintaining accuracy in system setups and data handling.
• A big-picture thinking approach is essential to understand how tech systems support company goals.
• You must advocate for best practices in system management to ensure reliability, security, and scalability.
• A commitment to continuous learning and staying current with Salesforce developments is expected.
• Excellent communication skills are required to provide outstanding support to business partners.

Benefits:

• You will be part of a rapidly expanding global presence in a fast-growing SaaS company.
• You will have the opportunity to help millions of users enhance their productivity.
• ClickUp fosters a culture of hard work, consistent growth, and a desire to break norms.
• The company values diversity and hires based on ambition, merit, and a willingness to succeed.
• You will work in an environment that supports employees in doing the most exciting work of their lives.
• ClickUp is an Equal Opportunity Employer, ensuring fair consideration for all applicants.