Remote Security Administrator

Description:

• The Managed Service Security Administrator’s primary responsibilities focus on assisting Managed Service Customers with data protection tasks.
• This role includes policy/rule management, agent configurations, and health checks.
• The administrator will participate in regular customer calls alongside Customer Success Managers and Security Analysts, providing guidance and answers to customer inquiries.
• Responsibilities include ongoing policy and rule management, console configuration management, health checks, policy upgrades, solution health monitoring, and use case consultations.
• The role involves customer case management, ensuring timely responses, status updates, effective escalations, and documentation of action plans.
• Required tasks include making configuration changes to MSP systems and facilitating troubleshooting and artifact collection for diagnosis.
• The administrator will liaise with customers for effective and timely case resolution.
• Active participation in training is necessary to maintain knowledge of products, their operation, configuration, and available functionality.
• The role includes application and forensic reporting tasks such as archive recovery, data export, customer report execution, and integration setup.
• Following change management processes is essential, including providing clear documentation of planned actions and their outcomes.
• Proactive actions such as monitoring key systems and service health metrics are required, including resource utilization tracking and job status monitoring.
• Collaboration with cross-functional teams is necessary to deliver secure, stable, and supportable infrastructure.

Requirements:

• A minimum of 5 years of experience providing direct customer technical application support in large-scale SAAS, Cloud, or customer-facing managed services environments is required.
• At least 2 years of experience implementing and managing Digital Guardian solutions and developing rules/policies is necessary.
• A Bachelor’s degree in computer science, management information systems, or a related discipline, or an equivalent combination of education and experience is required.
• Demonstrated multiplatform fluency with Linux, OSX, and MS Windows is essential.
• Familiarity with VMware/HyperV virtualization technologies is required to facilitate access, setup, and management of predefined templated environments.
• A working knowledge of systems scripting (PowerShell, VBS, batch, or similar) is necessary.
• Competency with Windows, OSX, and Linux operating systems in terms of user function, administration, and troubleshooting is required.
• Strong prioritization, time management, and logical problem identification and diagnosis skills are essential.
• Experience with Windows MSI and Shell Script installation package construction for Linux and OSX is required.
• Basic knowledge of MSSQL and database concepts, including backup and recovery methodology, is necessary.
• Prior experience interfacing with Microsoft Dynamics365 or similar case management services is required.
• Excellent customer expectation management and communication skills are essential.
• Proficiency in using remote meeting and access utilities to facilitate customer interaction is required.

Benefits:

• Health, dental, and vision coverage is provided from the date of hire.
• Employees are eligible for immediate enrollment in 401(k), HSA, and FSA plans.
• A flexible PTO policy is offered to support work-life balance.
• Participation in the company's equity program is available.
• Tuition and personal enrichment reimbursement is provided to support ongoing education.
• An option to enroll in an ID Theft Protection Program is available.
• Additional benefits focused on holistic well-being and diversity, equity, and inclusion are offered.