Remote Security Engineer and Support Team Lead

Description:

• Thrive is a rapidly growing technology solutions provider focusing on Cloud, Cyber Security, Networking, Disaster Recovery, and Managed Services.
• The company seeks a skilled and dedicated Security Engineer Support Team Lead to enhance customer support experience.
• The role involves leading a team of security engineers in troubleshooting complex technical issues and providing timely solutions to ensure customer satisfaction.
• Responsibilities include serving as the primary escalation point for security engineers, providing guidance and expertise for critical support issues.
• The position requires providing strategic direction and leadership to the security engineering team, fostering a collaborative and high-performing environment.
• The lead will oversee the development, updating, and implementation of support processes for security tools, ensuring effective resolution of customer issues.
• The role includes triaging, prioritizing, and escalating support tickets while adhering to service level agreements (SLAs).
• Mentoring and coaching team members to enhance their technical skills and problem-solving abilities is essential.
• The lead will champion the creation and maintenance of knowledge base articles and documentation for the support team.
• Advanced support proficiency in various security solutions, including FortiSIEM, Microsoft Sentinel, and Defender XDR, is required.
• The position involves developing and automating client-facing reports and staying updated on security events and techniques.

Requirements:

• A Bachelor’s Degree in Cybersecurity or a related discipline is preferred, or an equivalent combination of education, certifications, and relevant work experience.
• A minimum of 3 years of experience in a security support role is required.
• Candidates must have a strong background in troubleshooting security technologies and resolving complex technical issues.
• Proven experience with Microsoft Sentinel and Defender XDR products is necessary, focusing on diagnostic analysis and customer support.
• Extensive experience in supporting and troubleshooting Endpoint Detection and Response (EDR) solutions is required.
• A strong understanding of API security protocols and measures is essential for assisting customers with related challenges.
• The ability to analyze customer-reported issues and security logs to diagnose and resolve complex problems is crucial.
• Proficiency in developing and automating client-facing reports is required.
• Excellent communication skills for both technical and non-technical audiences are necessary.
• A demonstrated understanding of cybersecurity threats and incident response procedures is essential.
• Knowledge of risk assessment tools and their relevance to customer security postures is required.
• A passion for cybersecurity, customer service, and continuous learning is essential.
• Candidates must be able to work effectively in a team environment and build strong relationships with customers.

Benefits:

• Thrive offers a dynamic work environment that encourages personal and professional growth.
• Employees are provided with opportunities for training and development to build a lucrative career.
• The company promotes a "work hard, play hard" culture, fostering a balance between work and personal life.
• Team members can expect a collaborative and supportive atmosphere focused on excellent customer service.
• The position includes the opportunity to work remotely, providing flexibility in work arrangements.
• Employees will have access to cutting-edge security technologies and tools, enhancing their technical skills.
• Thrive values continuous learning and offers resources to stay updated on the latest cybersecurity trends and techniques.